Donor Operations Supervisor

MD Anderson

Houston, TX

Apply

JOB DETAILS

SKILLS

Accreditation Standards, Blood Bank, Cancer, Clinical Laboratory, Clinical Pathology, Corrective Action, Critical Care, Current Good Manufacturing Practice (cGMP), Customer Retention/Renewal, Customer Support/Service, Documentation, Donor Development, Establish Priorities, FDA (Food and Drug Administration), FDA Requirements, Human Resources, Leadership, Operational Strategy, Operational Support, Operations Management, Patient Care, Patient Safety, People Management, Performance Analysis, Performance Reviews, Phlebotomy, Pivotal CRM, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Process Improvement, Quality Assurance, Quality Control, Quality Metrics, Regulations, Regulatory Compliance, Safety Compliance, Self Programming Language, Staff Development, Staff Training

LOCATION

Houston, TX

POSTED

30+ days ago

The Donor Operations department at MD Anderson Cancer Center plays a critical role in supporting lifesaving transfusion services by ensuring a safe, reliable, and high-quality blood supply for patients. Through mobile, fixed, and specialty collection sites, the department coordinates donor recruitment, screening, collection, and post-phlebotomy care while maintaining strict regulatory and quality standards.

As a Donor Operations Supervisor, you will oversee daily collection activities across multiple sites, ensuring efficient operations, appropriate staffing, and readiness of equipment, supplies, and vehicles used in blood donor recruitment and collection. You will be responsible for meeting blood and blood component collection goals while maintaining a strong focus on donor safety, regulatory compliance, and customer service excellence.

In this leadership role, you will collaborate closely with the Quality Unit to ensure continuous regulatory preparedness and compliance with current Good Manufacturing Practice (cGMP) standards and accreditation requirements, including FDA, AABB, CAP, and CLIA guidelines. You will participate in the development and implementation of policies and procedures, document and investigate deviations, and contribute to corrective and preventive action planning. Your involvement in quality and process improvement initiatives will directly support operational efficiency and patient safety.

You will also provide direct supervision and development of donor operations staff, including training, orientation, competency assessments, scheduling, and performance evaluations. By guiding staff in organizing and prioritizing daily activities, you will help maximize collection outcomes, donor retention, and service quality. Serving as both an operational and technical resource, you will support internal teams and external partners with expertise and professionalism.

This position offers the opportunity to lead in a mission-driven environment where operational excellence, regulatory integrity, and compassionate donor engagement intersect to support critical patient care needs.

MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, and additional benefits , supporting leadership development, work-life balance, and long-term career growth within a nationally recognized healthcare organization.

**The hours for this position are Monday - Friday 8am - 5pm with usually 1 weekend on-call rotation per month. The ideal candidate will have prior lead donor experience.**

JOB SPECIFIC COMPETENCIES

Donor Collections
• Responsible for the daily collection activities at mobile, fixed, and other collection sites including but not limited to operations and administration, equipment, supplies and vehicles used in the recruitment, screening, phlebotomy, and post-phlebotomy of blood donors.

• Ensure blood and blood component collection goals are met.

• Take lead role in completion of assigned projects.

Quality Assurance/Quality Control

• Work with the Quality Unit to always ensure regulatory preparedness.

• Participate in the development, coordination and implementation of policies and procedures.

• Perform procedures and maintain accurate documentation in compliance with current Good Manufacturing Practice and accreditation agency standards, (FDA, AABB, CAP and CLIA).

• Document deviations and assist in the investigation of the cause and any required corrective actions.

• Participate in the development and implementation of quality/ process improvement projects.

Human Resources/Training/Education

• Perform supervision duties including but not limited to training, orientation, scheduling, competency assessments and performance evaluations.

• Supervise personnel in organizing and prioritizing activities to maximize collections, donor retention, and customer service.

• Serve as an operational and technical resource for internal and external customers.

Other duties as assigned

Education

Required:
• Bachelor's Degree in a related science field

Work Experience

Required:
• 4 years in a high volume clinical laboratory or blood bank, to include two years of lead/supervisory experience

• May substitute required education degree with additional years of equivalent experience on a one to one basis.

• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.

Licenses and Certifications

Preferred:
• MT - Medical Technologist: Certified Medical Technologist by the American Society of Clinical Pathologists Board of Registry.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

Requisition ID: 179234
Employment Status: Full-Time
Employee Status: Regular
Work Week: Days
Minimum Salary: US Dollar (USD) 50,500
Midpoint Salary: US Dollar (USD) 63,000
Maximum Salary : US Dollar (USD) 75,500
FLSA: exempt and eligible for overtime, paid at a time and a half rate
Fund Type: Hard
Work Location: Onsite
Pivotal Position: Yes
Referral Bonus Available?: Yes
Relocation Assistance Available?: Yes

Donor Operations Supervisor

MD Anderson

Houston, TX

About the Company

MD Anderson

Resume Resources