Doubletree Albuquerque - Front Desk Agent

Preferred to be knowledgeable with PEP front desk system

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

If youre looking for a place where your work is valued and your well-being is a priority, consider joining us at the Doubletree Albuquerque! Our hotel is conveniently located just blocks from the vibrant downtown area and is directly connected to the Albuquerque Convention Center via an underground concourse. Youll be within easy reach of Old Town and ABQ BioPark, and only a short, 10-minute drive from Albuquerque International Sunport. We believe in supporting our associates every step of the way. Enjoy a comfortable breakroom to relax and recharge, secure lockers with locks for your personal items, and a hot meal every shift-whether its lunch or dinner, depending on your schedule. Free parking makes getting to work a breeze, and our monthly Thankful Thursday events and ongoing recognition programs ensure your contributions are celebrated. Plus, our quarterly rallies and team-building celebrations bring everyone together for fun and connection.

Application deadline for Colorado positions: