DR - TG Shift Manager III

Core Responsibilities - All Assignments
Deliver excellent internal and external guest service and promote a professional, positive
company image.
Exercises only the authority, system access and key access authorized for the assigned
position.
Ensure compliance with all applicable laws, gaming regulations, internal controls and
company policies and procedures.
Protect company assets, game integrity, guest rewards and credit information, and
immediately address or escalate suspicious or improper activity.
Maintain strict confidentiality of company trade secrets, business processes, guest
information, marketing plans and other proprietary information.
Maintain open, accurate communication between shifts and with other departments.
Coach, support and direct Table Games employees while promoting teamwork,
cooperation, accountability and professional conduct.
Resolve guest needs, complaints and disputes promptly and professionally; refer matters
to senior management when appropriate.
Immediately escalates irregularities, suspicious activity and potential Title 31 Anti-Money
Laundering concerns to management, Revenue Audit and Compliance in accordance with
company policy.
Maintain required licenses and certifications and remain flexible to work any assigned
shift.
When Assigned Table Games Shift Manager II Duties
• Manage all table games operations on the assigned shift and ensure consistent
execution of approved procedures and internal controls.
• Review the internal security and integrity of table games and monitor activities that may

Table Games Dual Rate Supervisor / Shift Manager II
Revision Date: August 28, 2026

affect the efficiency, effectiveness or integrity of casino operations.
• Evaluate business levels, special events, weather and other operating conditions; adjust
staffing and game availability to maintain appropriate service and gaming levels.
• Maximize player enjoyment, return play and operating revenue by evaluating game mix,
positioning, limits, pricing and potential new products, and by communicating
recommendations to senior management.
• Handle and resolve table-games-related guest complaints and disputes within authorized
limits.
• Oversee the distribution of cards and dice to gaming pits and visually inspect cards, dice
and other casino equipment before use.
• Prepare and distribute casino win/loss reports and other operational reports requested
by senior management.
• Issue complimentary services in accordance with established property standards and
protect guest rewards and credit lines.
• Administer scheduling, training, coaching, performance appraisals, recognition,
corrective action and discipline for reporting Table Games employees.
• Coordinate with Surveillance, Security, Cage, Slots and other departments to address
operational concerns and support the guest experience.
When Assigned Table Games Supervisor Duties
• Stand and circulate throughout the assigned area to actively monitor games, guests and
employees.
• Direct and supervise dealers in the assigned area, provide real-time coaching and
evaluate performance.
• Demonstrate thorough knowledge of assigned games and accurately calculate and verify
all payoffs.
• Monitor compliance with gaming regulations, internal controls and company procedures,
and promptly report exceptions.
• Maintain positive guest relations, evaluate play and extend complimentary services
within authorized limits.
• Monitor changes of cards and dice and inspect new or replacement equipment before
allowing it into play.
• Address guest complaints within authority and refer unresolved or significant matters to
the on-duty Shift Manager.
• Provide timely information to the on-duty Shift Manager regarding staffing,