Driver Operations Coordinator

Empower Drivers. Support Daily Operations. Help Keep Transportation Moving.

At zTrip, our drivers are the heart of our business. Behind every successful trip is a dedicated team ensuring drivers have the tools, information, and support they need to perform at their best. We're looking for an organized, proactive, and people-oriented Driver Operations Coordinator to join our team and help create a seamless experience for both drivers and operational staff.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping processes organized and running efficiently.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth Opportunities
• Professional Development and Training
• Stable Employment with a Growing Company
• Positive and Collaborative Team Environment

What You'll Do as a Driver Operations Coordinator:

Driver Support & Onboarding

• Serve as a key resource for drivers regarding operational and administrative needs.
• Guide new drivers through onboarding and orientation processes.
• Assist with completing and processing required documentation.
• Provide timely support and ensure drivers receive accurate information.
• Foster a positive and professional experience throughout the driver lifecycle.

Compliance & Documentation

• Maintain accurate driver files, records, and operational documentation.
• Track license expirations, permits, certifications, and other compliance requirements.
• Conduct routine record audits to ensure company standards are met.
• Update and manage driver information within internal systems.
• Support compliance programs and record retention initiatives.

Operational Administration

• Assist with scheduling appointments, orientations, training sessions, and meetings.
• Support daily operations through data entry, reporting, and administrative coordination.
• Collaborate with recruiting, dispatch, and leadership teams to maintain operational efficiency.
• Prepare reports and maintain tracking systems that support business operations.
• Help identify and implement process improvements.

Communication & Engagement

• Build strong working relationships with drivers and internal departments.
• Communicate company announcements, procedural updates, and operational information.
• Assist with resolving routine concerns and escalating issues when appropriate.
• Support driver engagement efforts that promote retention and satisfaction.
• Contribute to a positive, driver-focused culture.

Reporting & Process Improvement

• Generate reports related to onboarding, compliance, and operational metrics.
• Maintain spreadsheets, databases, and tracking tools.
• Provide accurate information to support organizational planning and decision-making.
• Assist with workforce coordination and departmental initiatives.
• Support continuous improvement efforts through effective recordkeeping and reporting.

Qualifications of a Driver Operations Coordinator:

Preferred Experience

• Experience in administrative support, customer service, operations, transportation, logistics, recruiting, or a related field.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Proficiency with Microsoft Office and business software applications.
• Ability to handle confidential information professionally.
• Self-motivated, dependable, and team-oriented.

What Makes You Successful as a Driver Operations Coordinator:

• Exceptional organizational abilities and attention to detail.
• Strong communication and relationship-building skills.
• Ability to remain adaptable and solution-focused.
• Proactive approach to challenges and changing priorities.
• Commitment to delivering outstanding support and service.
• Desire to contribute to operational excellence and team success.

Why Join zTrip?

• Play a vital role in supporting the drivers who serve our communities every day.
• Work with a company that values teamwork, accountability, and professionalism.
• Gain experience across multiple areas of transportation operations.
• Contribute to the success of a growing industry leader.
• Enjoy long-term career stability and advancement opportunities.
• Make a direct impact on driver satisfaction and operational performance.

Apply Today

If you're a highly organized professional who enjoys supporting people, improving processes, and helping teams succeed, apply today for our Driver Operations Coordinator position. Join zTrip and become an essential part of the team that supports the drivers and operations that keep our communities moving.