Driver Operations Manager

Lead Drivers. Enhance Performance. Drive Transportation Excellence.

At zTrip, our drivers are the backbone of our organization and the key to delivering outstanding transportation services. As one of the nation's leading transportation providers, we are looking for a motivated and experienced Driver Operations Manager to lead driver engagement, support daily operations, and build a high-performing team focused on safety, service, and reliability.

This leadership position is ideal for a professional who enjoys coaching employees, solving challenges, improving operational performance, and developing strong teams. You'll play a critical role in supporting drivers throughout their employment journey while helping ensure operational success across the organization.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Professional Development Programs
• Leadership Growth Opportunities
• Supportive and Collaborative Work Environment
• Long-Term Career Advancement

Position Overview

As a Driver Operations Manager, you will oversee driver performance, workforce planning, employee development, and operational coordination. You'll serve as a leader, mentor, and advocate for drivers while partnering with operations, dispatch, safety, recruiting, and leadership teams to ensure a productive and engaged workforce.

This role requires strong leadership skills, effective communication, and a commitment to helping both drivers and the organization succeed.

Key Responsibilities of a Driver Operations Manager:

Driver Leadership & Support

• Lead and support a team of professional drivers.
• Build positive working relationships through coaching, mentorship, and regular communication.
• Foster a culture of accountability, professionalism, and teamwork.
• Address driver concerns and provide timely solutions.
• Recognize employee achievements and promote driver engagement.
• Serve as a primary point of contact for driver support and guidance.

Recruiting & Workforce Development

• Assist with recruiting, interviewing, and selecting qualified driver candidates.
• Support workforce planning initiatives and staffing objectives.
• Develop strategies that improve employee retention and driver satisfaction.
• Promote career development opportunities for drivers.
• Help build a strong pipeline of transportation professionals.

Onboarding & Training

• Oversee driver onboarding and orientation activities.
• Ensure new hires successfully complete required training and qualifications.
• Reinforce company policies, operational procedures, and service expectations.
• Identify ongoing training opportunities that support employee growth.
• Assist drivers in achieving long-term success within the organization.

Scheduling & Staffing Coordination

• Manage driver schedules and workforce coverage.
• Coordinate shift assignments, schedule adjustments, and time-off requests.
• Monitor staffing levels and respond to operational needs.
• Collaborate with dispatch and operations teams to maintain service reliability.
• Resolve scheduling challenges while supporting business objectives.

Performance Management

• Monitor driver attendance, performance, and productivity.
• Conduct coaching sessions and performance discussions.
• Develop improvement plans and provide constructive feedback.
• Maintain documentation related to performance and employee development.
• Support initiatives that improve service quality and operational effectiveness.

Safety & Compliance

• Promote a strong culture of safety throughout the driver workforce.
• Ensure drivers comply with company policies and transportation regulations.
• Monitor licensing, certifications, and qualification requirements.
• Partner with safety teams to address incidents and corrective actions.
• Reinforce safe driving practices and professional conduct.

Operational Collaboration

• Work closely with dispatch, safety, maintenance, recruiting, and leadership teams.
• Support company initiatives that improve operational performance.
• Assist with staffing forecasts and workforce planning efforts.
• Identify opportunities for process improvements and efficiency gains.
• Contribute to organizational growth through strong driver management.

Qualifications of a Driver Operations Manager:

Required

• Valid driver's license.
• Minimum two years of experience in transportation, logistics, workforce management, operations, or a related field.
• Previous leadership, supervisory, or team management experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and scheduling systems.

Preferred

• CDL Class B or higher.
• Experience managing transportation or fleet personnel.
• Knowledge of transportation regulations and compliance requirements.
• Experience with employee relations, coaching, and performance management.
• Previous experience in transportation, logistics, fleet operations, transit, or related industries.

What Success Looks Like as a Driver Operations Manager:

As a Driver Operations Manager, you will:

• Build a highly engaged and productive driver workforce.
• Improve driver retention and employee satisfaction.
• Maintain strong staffing levels and operational coverage.
• Deliver effective coaching and leadership support.
• Promote safety, accountability, and professionalism.
• Enhance service quality and operational efficiency.
• Develop future leaders within the driver team.
• Contribute directly to company growth and operational success.

Why Join zTrip?

At zTrip, our drivers are at the center of everything we do, and strong leadership is essential to their success. As a Driver Operations Manager, you'll have the opportunity to influence company performance, support employee development, and help shape the future of our transportation operations.

If you're a people-focused leader who enjoys developing teams, improving performance, and creating a positive workplace culture, you'll find a rewarding career with zTrip.

Apply Today

Join zTrip as a Driver Operations Manager and help build, develop, and support the professional drivers who keep our communities moving. If you're passionate about leadership, employee development, and operational excellence, apply today and become part of a growing transportation organization.