DRSN Support Technician III

• Create, update, track, and resolve incidents using ServiceNow and approved incident management tools.
• Monitor network alarms across platform-specific tools and maintain situational awareness during outages or service degradations.
• Support customer circuits, TDM, SIP trunks, voice services, Unified Communications, and DRSN operations.
• Notify required contacts for network, circuit, location, or heightened-awareness incidents.
• Coordinate with customers, UC stakeholders, internal teams, external partners, and leadership to maintain network availability.
• Document outages, degradations, fault isolation steps, escalations, and resolutions throughout the incident lifecycle.
• Verify service restoration after ticket resolution and provide timely updates to impacted communities.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess incidents, voice service issues, and configuration deficiencies, then recommend resolutions or process improvements.
• Support team training and process development for UC and DRSN operations.

Requirements

• Ability to work 24/7 rotating shifts onsite, including nights and weekends.
• General understanding of voice infrastructure and IP network topologies.
• Strong troubleshooting, incident documentation, communication, and customer coordination skills.
• Ability to support mission-critical network operations for extended periods on a computer or phone.

• High school diploma or equivalent with 2–4 years of relevant experience.
• Tech control, cyber transport, circuit actions, DISA, DISN, DoD network operations, or mission-critical communications experience preferred.
• Experience with alarm surveillance, call routing, SIP, media call flow, packet capture analysis, Juniper IP technologies, routers, switches, crypto devices, Cisco, VTC, voice services, EVoIP, ECVoIP, VoSIP, fly-away kits, DRSN, or DSN Core preferred.
• Experience using Microsoft Office tools, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

Benefits

• Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly

• UNITED HEALTHCARE PPO, extensive national coverage.
• INCLUDES: Medical/Dental/Vision/HSA.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

• Performance bonus – Project-based
• Yearly bonus – Company based