White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities:
What You’ll Do
Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.
What You’ll Bring
Knowledge of Front Office operations, with strong decision-making and problem-solving skills.
Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
A passion for providing outstanding service to guests and associates.
A college degree or equivalent experience in a similar role is preferred.
Other information:
What You Can Look Forward To
Medical, Dental, and Vision Insurance
Paid Parental Leave
Short- and Long-Term Disability and Life Insurance
Employee Assistance Program (EAP)
401(k) with company match
Paid Time Off, including Vacation, Holidays, & Sick
Tuition Reimbursement
Complimentary and Discounted Rooms
Numbers & Facts
Location
Austin, TX
Skills
Analysis Skillsunmatched
Budgetingunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Diversityunmatched
Employee Assistance Planunmatched
Exceeded Sales Goalunmatched
Expense Managementunmatched
Financial Managementunmatched
Forecastingunmatched
Housekeeping/Cleaningunmatched
Leadershipunmatched
Mentoringunmatched
Office Managementunmatched
Operationsunmatched
PBX (Private Branch eXchange)unmatched
Performance Analysisunmatched
Performance Tuning/Optimizationunmatched
Problem Solving Skillsunmatched
Productivity Managementunmatched
Profit & Loss Analysisunmatched
Restaurantunmatched
Team Playerunmatched
Vision Planunmatched
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