Oversees training and coaching of Front Desk staffCreates Front Desk staff schedule, manages all time off requestsKeep Front Desk staff organized & unified by reviewing all reservation lists, waitlists, phone lists, and event documents and communicating any process changes as needed. Maintain and assist with F&B documents, including staff sign-in/out sheet, F&B schedule, email list, phone list, daily features menu, server cheat sheet, & daily 3PM reportsKnows all safety and emergency procedures and accident prevention policies and procedures.