TekWissen LLC logo

Dynamics 365 Customer Service Architect

TekWissen LLC
  • Dayton, OH
  • Remote
  • $60.71
  • Instant Apply
1 day ago

Job Description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Dynamics 365 Customer Service Architect
Location: Dayton, OH, 45402
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
Responsibilities
  • Lead technical design sessions and own the implementation of Enterprise AI Agent development.
  • Provide technical oversight on key components such as:
    • Microsoft Copilot AI Agents
    • AI Agent Governance
    • Channel Integration (Voice, Chat, Social)
  • Collaborate with Solution Architects to design integrations with backend systems and external services.
  • Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
  • Review code and ensure alignment with best practices and enterprise standards.
  • Troubleshoot complex technical issues and provide proactive resolutions.
  • Contribute to DevOps processes including CI/CD pipelines and Application Lifecycle Management (ALM) best practices.
  • Hands-on experience on Enterprise level AI Agent development and Azure Integration services
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Top Three Skills
  • Microsoft Copilot Studio Enterprise AI Agent Development
  • AI Agent Governance
  • Azure Integration Services
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Years of Experience
  • 13.00 Years of Experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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Numbers & Facts

LocationDayton, OH (
Remote
)
IndustryComputer/IT Services
Salary$60.71
Company Size100 to 499 employees
Year Founded2009
Websitehttp://www.tekwissen.com/

About Company

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



Skills

  • Architectural Designunmatched
  • Artificial Intelligence (AI)unmatched
  • Best Practicesunmatched
  • Business Process Outsourcingunmatched
  • Business Servicesunmatched
  • Code Reviewsunmatched
  • Consultingunmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Integrationunmatched
  • Customer Support/Serviceunmatched
  • DevOpsunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Mentoringunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Software Development Lifecycle (SDLC)unmatched
  • Technical Leadershipunmatched
  • Technical/Engineering Designunmatched
  • User Documentationunmatched
  • Voice Chatunmatched
  • Workforce Managementunmatched

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