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Responsible for processing online orders for company products and/or services, coordinating in-house product order filling, processing and shipping activities to support online orders, and assisting in maintaining product listings and materials on websites and in online marketplaces.
Essential Job Duties
Monitor the health and performance of marketplace storefronts.
Maintain good standings for marketplace stores and their product listings based on guidelines provided
Post and upload product material and listings on websites/portals to support digital marketing programs.
Monitor inventory changes to ensure minimum stock levels and notify management when levels do not support the threshold.
Process orders by entering orders and reviewing orders for correct handling, pricing, quantities, and shipping data.
Respond to customer inquiries and provide technical support on new or existing orders. Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
Set up special order part numbers that are not regularly stocked.
Assume other duties as assigned.
Supervisory Responsibilities
Not responsible for supervising employees.
Minimum Requirements
Education & Experience
High School Diploma/GED.
1+ years of prior telephone sales, internet sales, customer service, and/or route sales.
Preferred Requirements
College coursework desired.
Prior automotive experience and knowledge of automotive parts.
Online Marketplace experience, i.e. Amazon or similar.
Photography experience.
Knowledge/Skills/Abilities
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Basic computer skills.
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to the department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect one's job or assigned functional area.
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.
No additional competencies required.
Essential Physical Demands/Work Environment
Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
Travel may be required periodically, including overnight stays (contingent on position requirements).
The employee must occasionally lift and/or move up to 25 pounds.
Benefits:
Health/Dental/Vision Insurance
Paid Time Off
Paid Parental Leave
Fertility Coverage
401k with Generous Company Match
Company Paid Life Insurance and Long-Term Disability
Short-Term Disability
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Join us for an exciting career journey with positive, driven individuals.
Numbers & Facts
Location
Raleigh, NC
Industry
Automotive and Parts Mfg
Company Size
500 to 999 employees
Year Founded
1971
Website
http://www.keystoneautomotive.com/
About Company
Who we are...Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of aftermarket automotive equipment and accessories in North America. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry.
Service and Reach... Keystone serves the diverse interests and needs of auto enthusiasts and their installers across North America. Keystone offers the largest assortment of specialty products in the automotive aftermarket industry including 165,000+ unique SKUs from 800+ suppliers.
The company operates 7 warehouses and 47 non-inventory stocking cross-docks in the United States and Canada. The logistics distribution network utilizes over 350 trucks to provide next-day delivery for customers in all 48 continental U.S. States and 9 of the Canadian Provinces, and we ship globally, to customers in over 40 countries.
Skills
Automotive Industryunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Door-to-Door Salesunmatched
Employee Assistance Planunmatched
High School Diplomaunmatched
Internet Portalunmatched
Keyboardsunmatched
Lift/Move 25 Poundsunmatched
Multitaskingunmatched
Online Marketingunmatched
Order Processingunmatched
Organizational Skillsunmatched
Outbound Marketingunmatched
Parts Salesunmatched
People Managementunmatched
Photographyunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Set Goalsunmatched
Shipping/Receivingunmatched
Technical Supportunmatched
Telesalesunmatched
Vision Planunmatched
Willing to Travelunmatched
Writing Skillsunmatched
eCommerceunmatched
eCommerce Salesunmatched
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