E-Commerce Customer Service

Provide Customer Support for all online sales channels. Respond quickly and in a timely manner to our eCommerce customers questions and concerns.

Process shipping and returns on all sales channels in a timely manner.

Maintain and increase our current Customer Feedback scores on all sales channels

Respond quickly and in a timely manner to all cases opened on current sales channels

Maintain an efficient workspace and adhere to all standard operating procedures for all product encountered 

Empty trash as needed and maintain a LEAN organized and clean work area                                                                                                                                                                      

Work overtime as needed to maintain efficient product flow, online sales, and levels of product 

Excellent verbal and written communication skills. Proficient in Word and Excel

Keep necessary paperwork and files for any related product  

Must be able to work independently 

Other duties as assigned by management                     

Be able to stand or sit for extended lengths of time

Must be able to work on computer for extended periods of time

Must be able to lift light to heavily weighted items regularly

Good team player

Excellent interpersonal skills

Strong communication skills

Analytical and problem-solving skills

Decision-making ability and a sense of responsibility

Able to prioritize, manage time and orchestrate multiple tasks

Proficient Microsoft office computer skills, including:  Word, Excel and Outlook