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E-Commerce Store Manager (Remote)

Jebwa

Bellevue, Washington(remote)

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JOB DETAILS
SKILLS
Adobe Photoshop, Analysis Skills, CSS (Cascading Style Sheet), Communication Skills, Cross-Functional, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Client Research, Entrepreneurship, Fashion Industry, HTML (HyperText Markup Language), Inventory Management, Market Research, Market Surveys, Marketing, Merchandising, Metrics, Microsoft Excel, Microsoft Product Family, Multitasking, Online Chat, Order Delivery, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Product Development, Project Management Software, Project/Program Management, Promotional Programs, Research & Development (R&D), Retail, Retail Management, Revenue Growth, Sales, Sales Support, Startup, Time Management, Vendor/Supplier Relations, Web Design, Website Management, Writing Skills, eCommerce, eCommerce Sales
LOCATION
Bellevue, Washington
POSTED
30+ days ago

Are you into the fashion, growth oriented and customer obsessed?  We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com.



Company 


Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. 


Role


Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:


  • Process orders and communicate with customers about order, delivery and after-sales support
  • Monitor and manage listing inventory and pricing
  • Provide timely customer service with ticket management, online chat and over the phone
  • Handle e-commerce return cases and payment disputes 
  • Track, report and improve key e-commerce success metrics 
  • Design promotional programs to support existing customers or to acquire new customers
  • Collect, analyze and report customer data through surveys and qualitative methods
  • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
  • Research and develop new product lines; build supplier relationship


Required Skills


  • Bachelor’s degree in Business, Merchandising, or a Related Field 
  • 4+ years of online sales experience on a marketplace or direct-to-consumer online retail 
  • Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
  • Excellent oral and written communication skills
  • Strong organizational skills and the ability to multitask
  • Startup minded, positive, hands-on attitude and nimble
  • Ability to successfully work cross functionally with both internal teams and external vendors
  • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
  • Ability to multi-task in a fast-paced entrepreneurial
  • Self-starter who can complete tasks and manage multiple projects with minimal supervision


Nice-to-have's


  • Previous experience in fashion or luxury industry
  • Experience or working knowledge of Shopify 
  • Familiarity with HTML and CSS to create and update web pages
  • An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.

About the Company

J

Jebwa

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