Are you into the fashion, growth oriented and customer obsessed? We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com.
Company
Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals.
Role
Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:
- Process orders and communicate with customers about order, delivery and after-sales support
- Monitor and manage listing inventory and pricing
- Provide timely customer service with ticket management, online chat and over the phone
- Handle e-commerce return cases and payment disputes
- Track, report and improve key e-commerce success metrics
- Design promotional programs to support existing customers or to acquire new customers
- Collect, analyze and report customer data through surveys and qualitative methods
- Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
- Research and develop new product lines; build supplier relationship
Required Skills
- Bachelor’s degree in Business, Merchandising, or a Related Field
- 4+ years of online sales experience on a marketplace or direct-to-consumer online retail
- Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
- Excellent oral and written communication skills
- Strong organizational skills and the ability to multitask
- Startup minded, positive, hands-on attitude and nimble
- Ability to successfully work cross functionally with both internal teams and external vendors
- Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
- Ability to multi-task in a fast-paced entrepreneurial
- Self-starter who can complete tasks and manage multiple projects with minimal supervision
Nice-to-have's
- Previous experience in fashion or luxury industry
- Experience or working knowledge of Shopify
- Familiarity with HTML and CSS to create and update web pages
- An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.