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Program Coordinator Jobs in Boston, MA

EAP Program Coordinator

Uniphar Plc.
  • Boston, MA
  • Autofill and Review
5 days ago

Job Description

  • Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.
  • Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
  • Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.
  • Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.
  • Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.
  • HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements
  • Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional's application process where applicable.
  • Sales Order Processing: Process sales orders through the ERP system for billing purposes.
  • Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
  • Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
  • Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.
  • Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.
  • Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
  • Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:
  • Education: Ideally educated to degree level.
  • Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.
  • Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.

Numbers & Facts

LocationBoston, MA

Skills

  • Administrative Skillsunmatched
  • Billingunmatched
  • Biotech and Pharmaceuticalunmatched
  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Financeunmatched
  • Healthcareunmatched
  • Hospitalunmatched
  • Hospital Administrationunmatched
  • Legalunmatched
  • Logisticsunmatched
  • Maintain Complianceunmatched
  • Metricsunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Multitaskingunmatched
  • Order Picking/Packingunmatched
  • Order Processingunmatched
  • Past Due Accountsunmatched
  • Performance Metricsunmatched
  • Pharmacyunmatched
  • Presentation/Verbal Skillsunmatched
  • Process Managementunmatched
  • Product Supportunmatched
  • Project/Program Coordinationunmatched
  • Reconciliationunmatched
  • Regulationsunmatched
  • Regulatory Complianceunmatched
  • Regulatory Requirementsunmatched
  • Reporting Skillsunmatched
  • SAPunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Shipping Documentsunmatched
  • Shipping/Receivingunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Supply Chainunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Warehousingunmatched
  • Writing Skillsunmatched

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