Early Experience Partnerships Manager

American Express is seeking a strategic, client-focused, and highly collaborative Early Experience Partnerships Manager to drive successful post-sale experiences and product utilization for third-party Expense Management solutions, with an initial focus on Emburse.

This role will serve as a post-sale subject matter expert and hands-on owner of the early customer experience, working directly with customers who need additional support during and following Self-Guided implementation. The Manager will help customers overcome implementation friction, activate key capabilities, and increase product utilization.

This is a builder-doer role. The successful candidate will be comfortable jumping into the details with customers while also identifying patterns, developing scalable intervention strategies, and improving the broader customer experience.

The Manager will partner closely with Sales, Product, Deployment teams, and external partners. Sales will own pre-sale product positioning, while this role will use post-sale insights to identify knowledge gaps, strengthen seller enablement, and improve the transition from sale through adoption. The Manager will also serve as an internal "go-to" resource for the post-sale partner experience, alongside the Product team responsible for the overall partnership.