eBilling Specialist

Job Description Summary:

Fenwick is seeking an eBilling Specialist who will be responsible for the successful submission and collection of legal invoices through web-based platforms. This role requires adherence to firm, departmental, and client standards and guidelines. The eBilling Specialist will play a critical role in maintaining the financial health of the firm by ensuring timely and accurate billing processes. This includes managing the entire ebilling cycle, from client onboarding in ebill systems to invoice submission to payment collection, while addressing any discrepancies or challenges that may arise.

This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives. The work schedule for this position (non-exempt) will be 40 hours per week, Monday - Friday, from 9 am - 6 pm.

Job Description:

• Coordinate with Pricing and Billing teams to onboard and maintain client portfolios on eBilling sites, including rate and budget submissions.
• Manage the submission process of billing rates to client platforms, ensuring their acceptance and accuracy of rates between Aderant and client billing platform.
• Manage client deadlines as required for budgets, monthly accruals and billing due dates.
• Work with Client Accounting Team to ensure ebills are prepared accurately and in accordance with client and eBilling vendor requirements.
• Ensure the timely and accurate submission of electronically billed invoices using BillBlast and other web-based eBilling vendor platforms.
• Track the status of submitted invoices and address issues in a timely manner.
• Work with Client Accounting Team and attorneys to resolve short payments, rejections, appeals and resubmissions, as needed.
• Accurately update submission files to ensure compliance with client and/or vendor requirements.
• Prepare appeals for rejected or short-paid invoices, ensuring compliance with each client's specific deadlines. Independently troubleshoot and resolve issues or collaborate with the Client Accounting team by providing detailed information for effective resolution.
• Actively monitor eBilling platforms for delays and escalate issues to Client Accounting team.
• Maintain documentation of all non-standard ebilling requirements and update the Client and Matter eBilling Instructions in Aderant and CET data base to ensure they remain current.
• Identify and implement process improvements to enhance the success rate of eBilling submissions.
• Utilize Aderant, BillBlast and eBilling platforms to assist team members with the collections process and reporting.
• Work with Cash Receipts staff to research and resolve misapplied payments, ensuring that unapplied cash/trust balances are kept to a minimum.
• Perform other related duties as assigned.

Desired Skills and Qualifications

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• Strong attention to detail, accuracy and organizational skills.
• Strong analytical and troubleshooting skills.
• Communicate effectively; both verbal and written with attorneys, staff professionals and clients.
• Ability to prioritize multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Strong teamwork skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with creating and editing LEDES files, preferred.

Reporting to the Senior Billing and Collections Manager, the ideal candidate will have 3-5 years of legal billing and/or ebilling experience in a law firm setting. Experience with Aderant, Bill Blast or 3E, and familiarity with e-billing sites, i.e. CounselLink, Serengeti, T360, etc., preferred. Bachelor’s degree strongly preferred.

Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.

The anticipated range for this position is:

$84,900 - $112,950

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance.  Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.