Ecommerce Manager

Role overview

The eCommerce Manager is responsible for the day-to-day operation and growth of the Kangol website. This person keeps the site accurate, easy to shop, and ready for launches and promotions; uses performance data and customer feedback to set priorities; and works across teams to deliver improvements.

Key responsibilities

Website operations and merchandising

• Own the Kangol website calendar and coordinate product launches, collection updates, campaigns, promotions, and content changes.
• Keep product listings, imagery, descriptions, navigation, collections, landing pages, and editorial content accurate and current. Coordinate with the appropriate teams on product availability, pricing, and promotional accuracy.
• Merchandise the site to improve product discovery and sales, including special shops and categories when needed.
• Confirm updates publish accurately and on time. Review important shopping journeys, including mobile pages, site search, product pages, promotions, cart, and checkout, before major launches.
• Maintain a prioritized list of website issues and improvements. Coordinate fixes with technical specialists, developers, and platform partners, then verify the customer-facing result.

Performance and improvement

• Track website revenue, conversion rate, average order value, traffic, and other agreed measures. Provide regular reporting that explains results, risks, and recommended actions.
• Use site data, customer behavior, and feedback to identify opportunities to improve the shopping experience, merchandising, and conversion.
• Work with Marketing on search visibility, campaign landing pages, and the on-site performance of traffic-driving activity.
• Coordinate with analytics and technical partners to resolve material reporting issues.

Team and partner coordination

• Work with Marketing, Creative, Merchandising, and Customer Service to align website activity with brand priorities and customer needs. Turn recurring customer questions into clearer site or product information.
• Coordinate approved website projects with internal teams and external partners, tracking timelines, reviewing completed work, and escalating delays or quality issues.
• Communicate relevant seasonal and promotional updates to international partners when required.
• Seek approval from the appropriate business owner for pricing, promotional terms, budgets, and major commercial or site changes.

Qualifications

• At least five years of eCommerce experience, including direct responsibility for operating and improving a retail website.
• Must have experience with Shopify Plus.
• Strong understanding of online merchandising, product launches, website operations, and the full customer shopping journey.
• Understanding of retail and omnichannel customer experiences, including how the website connects with other sales channels and customer touchpoints.
• Ability to interpret performance data, identify priorities, and turn insights into practical improvements.
• Strong project management, communication, and attention to detail; able to coordinate internal teams and external partners while working independently.
• Experience in the fashion or streetwear industry is a plus.
• Working knowledge of SEO, paid search, and social commerce is a plus.
• Demonstrates strong ethics and values aligned with the company’s goals and culture.

Physical requirements

• Ability to sit for extended periods and to lift 25 pounds regularly and up to 50 pounds occasionally.