Job Description
JSG is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.
Pay rate: $22 - $23 per hour
Responsibilities/Daily Tasks
Qualifications
#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Pay rate: $22 - $23 per hour
Responsibilities/Daily Tasks
- Order Management: Manage the entire order process, from processing to fulfillment and shipping, ensuring timely and accurate order completion while maintaining high customer satisfaction.
- Inventory Management: Monitor inventory levels, coordinate with teams to ensure stock availability, and implement strategies to minimize stockouts and excess inventory.
- Platform/Website Maintenance: Maintain and update the ecommerce platform, manage product listings, and ensure the platform's health metrics are optimized. Collaborate with the RMA/IT team to resolve technical and product issues.
- Customer Service Support: Act as the primary customer service representative, addressing inquiries, resolving issues, and escalating cases as needed. Monitor customer feedback and implement improvements for an enhanced shopping experience.
- Quality Assurance: Conduct regular shipping audits to ensure carrier efficiency and monitor distribution center pickups and carrier claims.
- Collaboration: Work with cross-functional teams, including marketing and ecommerce projects, to align ecommerce strategies with business objectives. Contribute insights to drive continuous improvement.
- Marketing/Analytics: Manage monthly analytics and key performance indicators (KPIs) in operations and assist with marketing objectives.
- Other Duties as Assigned: Perform other duties, projects, and assignments as requested by management in support of Pacific Best Inc.'s business objectives.
Qualifications
- Bachelors degree in business administration, Marketing, or a related field (preferred but not required).
- Experience with website development.
- Experience in digital marketing, including asset creation and digital footprint enhancement.
- Strong data analytical skills with the ability to interpret data and make informed decisions.
- Proven experience in ecommerce operations, preferably within the consumer goods industry.
- Excellent communication and interpersonal skills for effective team collaboration and customer service.
- Detail-oriented with a focus on accuracy and the ability to thrive in a fast-paced environment with multiple priorities.
- Familiarity with online marketplaces (e.g., Amazon, eBay, Walmart) and shopping cart websites (e.g., Shopify, BigCommerce).
#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Numbers & Facts
| Location | Azusa, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $22–$23 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1984 |
| Website | https://www.jsginc.com/ |
About Company
At JSG, We Understand People
It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.
Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.
Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.
Skills
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