Overview
Titan Machinery is seeking an eCommerce Specialist to drive online sales growth and enhance the digital customer experience across our Parts, Sales, Rental, and Service businesses. In this role, you will lead the development and optimization of Titan''s eCommerce platforms, online product offerings, and customer self-service tools, leveraging eCommerce best practices, analytics, and digital merchandising strategies to increase revenue, customer engagement, and digital adoption. You''ll collaborate with Operations, OEMs, Accounting, and technology partners to continuously improve the online buying experience and overall eCommerce performance.
Responsibilities
- Drive growth in online sales, digital transactions, customer engagement, and adoption across Parts, Sales, Service, and Rental businesses.
- Develop, optimize, and enhance Titan''s eCommerce platforms, online storefronts, self-service tools, and customer purchasing experiences.
- Manage and expand online product and service offerings, ensuring accurate product data, inventory visibility, pricing, merchandising, and content that support purchasing decisions.
- Own the accuracy, quality, and completeness of online product catalogs, pricing, availability, promotions, and customer-facing digital content.
- Analyze customer shopping behavior, sales trends, site performance, and conversion metrics to identify opportunities to improve online revenue and customer experience.
- Establish, monitor, and report key eCommerce KPIs, including online sales, conversion rates, average order value, customer adoption, cart abandonment, and digital engagement metrics.
- Collaborate with Operations, OEMs, technology partners, and internal stakeholders to develop and execute strategies that increase online sales and improve the end-to-end digital buying experience.
- Partner with Operations, Accounting, and customer support teams to streamline online ordering, payment processing, fulfillment, returns, and customer service processes.
- Develop and implement digital merchandising, search optimization, cross-sell, upsell, and product discovery strategies to improve customer engagement and online sales performance.
- Identify and implement best practices in eCommerce, online retail, and digital customer experience through ongoing evaluation of market trends, competitor activity, and industry innovations.
- Ensure eCommerce platforms, product data, and customer-facing processes comply with security, privacy, accessibility, and business standards.
- Promote organizational adoption of eCommerce tools and processes through training, education, and support for employees, dealers, and business partners.
- Perform other duties as assigned.
Qualifications
Required:
- 4+ years' work related and/or related military experience
- Working knowledge of prevailing procedures and techniques in eCommerce
- High attention to detail and quality assurance
- Strong collaboration and organizational skills
- Ability to work across multiple and changing technology platforms
- Ability to handle and resolve interpersonal conflict
- Ability to perform in a fast-paced, stressful work environment
- Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
- Ability to travel up to 5% of the time and work flexible hours
- Exemplifies Titan Machinery's Core Values
- Keen attention to detail, high level of initiative, and the ability to work independently
- Effective time management, multi-tasking, prioritizing and meeting deadlines
- High level of initiative, ability to work independently and within a team structure
- Strong customer focus, both internal and external
- Strong verbal and written communication skills
Preferred:
- Associate or Bachelor's Degree in Marketing, Business, Information Systems, or related field
Titan Machinery provides a generous total compensation package including the following:
Comprehensive Health and Dental Coverage
HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
401(k) with company matching on your FIRST DAY of employment
100% Paid Pregnancy-Related Leave and Parental Bonding
Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
Performance-based incentives
#TeamTitan
Learn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.