eCommerce Store Manager

eCommerce  Store Manager 
Pay: $25
Duration:2 1⁄2 months
Hybrid Schedule: On-site Monday through Thursday, Friday WFH;


The Store Manager, eCommerce role will be responsible for managing the day-to-day operations and holistic wellbeing in support of our west coast artists and label's e-commerce stores. This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations, new store launches, and timely receipt and fulfillment of all product and customer orders. The Store Manager, eCommerce will be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue;
Manage the day-to-day operations for up to 60+ e-commerce shops for our music artists and labels
Act as the main central resource to support the Senior Store Manager, eCommerce and additional west coast label rosters as needed
Execute and oversee the setup and launch of new artist/label stores and products
Update and maintain product info including titles, descriptions, images, etc. within the backend of the eCommerce platform as needed; Integrate third-party applications and sales channels with external partners to fulfill print-on-demand orders and provide additional revenue opportunities
Prepare product and/or shipping discounts and execute store-wide sale events as requested
Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience
Deliver the timely and successful distribution of digital music for artists and labels; Monitor inventory levels and coordinate product restocks as needed
Work cross-functionally with various internal teams including marketing, tech, and creative services to successfully execute key campaign moments on storefronts
Work cross-functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment
Uphold positive working relationships with labels, partners, and third-party vendors
Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
Analyze weekly inventory and sales reports and provide to clients as needed
Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
Monitor, validate, and submit weekly chart reporting data for album scans; Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
Troubleshoot and effectively problem solve backend and frontend issues as they arise; Available outside of business hours as needed


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