eCommerce Website QA Lead

Description

iSoftStone, Inc. is Seeking an eCommerce Website QA Lead to Join our Team!

• THIS IS A REMOTE CONTRACT POSITION*

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Specialization: Bloomreach and SAP Commerce Cloud (Hybris)

The eCommerce Website QA Lead is responsible for leading quality assurance strategy, planning, execution, and delivery across an enterprise eCommerce platform built on Bloomreach and SAP Commerce Cloud (Hybris).

This role ensures the quality, reliability, performance, accessibility, and functionality of customer-facing eCommerce websites and their supporting integrations. The QA Lead oversees functional testing, regression testing, test automation, integration testing, and release validation while establishing consistent QA processes and quality standards across onshore and offshore teams.

The ideal candidate has extensive experience testing enterprise retail eCommerce applications, a strong understanding of Bloomreach and SAP Commerce Cloud architectures and capabilities, and proven experience coordinating QA activities across development, product management, business analysis, and business stakeholders.

The QA Lead will drive continuous improvement in testing effectiveness, automation coverage, defect prevention, and release quality while supporting frequent, reliable delivery of eCommerce enhancements.

Responsibilities:

1. QA Leadership and Strategy

• Define and maintain the overall QA strategy, testing standards, processes, and best practices for the eCommerce platform.
• Lead functional, integration, regression, end-to-end, automation, performance, accessibility, and cross-browser testing.
• Establish risk-based testing approaches focused on critical customer journeys, business functionality, and high-impact platform changes.
• Define testing milestones, entry and exit criteria, release quality gates, and defect severity standards.
• Provide technical leadership, mentoring, and direction to functional QA and test automation engineers.
• Coordinate QA resources across onshore and offshore teams to ensure consistent execution and timely delivery.
• Identify opportunities to improve testing efficiency, prevent production defects, and increase automation coverage.

2. Bloomreach Platform Testing

• Lead QA activities for eCommerce functionality implemented using Bloomreach, including applicable content management, search, discovery, and personalization capabilities.
• Validate content creation, editing, publishing, scheduling, and delivery workflows.
• Test content components, page templates, navigation, and content presentation across supported browsers and devices.
• Validate search functionality, autocomplete, relevance, filtering, sorting, and product discovery where these capabilities are implemented through Bloomreach.
• Test personalization, recommendations, and targeted experiences against defined business rules and acceptance criteria.
• Validate content and product data synchronization between Bloomreach and SAP Commerce Cloud (Hybris).
• Test APIs, integrations, and data flows between Bloomreach and supporting enterprise systems.
• Verify that content and product updates are reflected correctly across the website and that publishing or synchronization failures are identified.
• Partner with development teams to investigate platform-specific defects and integration issues.

3. SAP Commerce Cloud (Hybris) Testing

• Lead QA activities for eCommerce functionality implemented on SAP Commerce Cloud (Hybris).
• Validate core commerce workflows, including:
• Product catalog and product information management.
• Product detail pages, product variants, and product attributes.
• Category navigation, faceted search, filtering, and sorting.
• Pricing, promotions, discounts, and coupon management.
• Shopping cart and checkout.
• Customer registration, authentication, and account management.
• Payment processing and order submission.
• Inventory availability and fulfillment options.
• Shipping, delivery, and order status.
• Order history and customer service workflows.
• Validate product catalog synchronization, pricing accuracy, inventory updates, and order processing across integrated systems.
• Test SAP Commerce Cloud APIs, business services, and integrations with external applications.
• Validate business rules, exception handling, error messages, and transaction integrity.
• Ensure regression testing covers critical commerce functionality affected by code changes, configuration updates, and platform enhancements.
• Collaborate with developers to troubleshoot defects involving commerce services, APIs, configuration, and integration points.

4. End-to-End Integration Testing

• Develop and execute end-to-end test scenarios spanning Bloomreach, SAP Commerce Cloud (Hybris), and connected enterprise systems.
• Validate the complete customer journey from product discovery through checkout and order confirmation.
• Test integrations involving:
• Product information management and catalog feeds.
• Content management and digital asset management.
• Search and product recommendations.
• Pricing and promotions.
• Inventory and order management.
• Payment gateways.
• Shipping, delivery, and fulfillment.
• Customer identity and account management.
• Analytics and customer experience monitoring.
• Third-party applications and APIs.
• Verify data accuracy, synchronization timing, error handling, retries, and recovery behavior across integrations.
• Coordinate integration testing with development teams, platform vendors, and third-party service providers.
• Ensure changes to one platform are assessed for downstream impacts on the other platform and the overall customer experience.

5. Test Planning and Execution

• Develop and maintain comprehensive test plans, test cases, test scenarios, and regression suites.
• Review business requirements, user stories, acceptance criteria, and technical designs to identify gaps before development begins.
• Ensure test coverage is aligned with business priorities, technical risks, and release scope.
• Coordinate system integration testing, regression testing, user acceptance testing (UAT), and production validation.
• Ensure appropriate test data, environments, access, and dependencies are available before testing begins.
• Validate functionality across supported desktop and mobile browsers and devices.
• Track test execution progress, failures, blockers, and outstanding defects.
• Ensure test evidence and results are documented in accordance with established QA standards.

6. Test Automation and AI-Assisted Testing

• Develop and maintain a test automation strategy for Bloomreach, SAP Commerce Cloud, and integrated eCommerce workflows.
• Identify high-value automation opportunities, particularly for critical customer journeys and repetitive regression scenarios.
• Lead the development and maintenance of automated UI, API, and integration tests.
• Integrate automated regression tests into CI/CD pipelines where appropriate.
• Evaluate testing tools and frameworks, such as Playwright, Selenium, Cypress, and API testing frameworks.
• Leverage AI-assisted testing tools where appropriate to accelerate test creation, improve coverage, and identify potential defects.
• Monitor automation execution results, reliability, maintenance effort, and return on investment.
• Establish measurable goals for automation coverage and testing productivity.

7. Defect and Release Management

• Establish and enforce defect management processes covering identification, documentation, prioritization, assignment, resolution, retesting, and closure.
• Lead defect triage meetings with QA, Development, Product Management, and business stakeholders.
• Ensure defects contain clear reproduction steps, expected and actual results, supporting evidence, and appropriate severity and priority.
• Track defects discovered during development, system testing, UAT, and production support.
• Analyze recurring defects and production incidents to identify root causes and preventive actions.
• Coordinate smoke testing, regression testing, and post-deployment validation for each release.
• Prepare release quality assessments summarizing test results, unresolved defects, outstanding risks, and readiness recommendations.
• Escalate critical quality risks and recommend corrective actions before production deployment.

8. Performance, Accessibility, and Customer Experience

• Coordinate performance and load testing for high-traffic eCommerce workflows.
• Monitor relevant web performance metrics, including Largest Contentful Paint (LCP), Interaction to Next Paint (INP), and Cumulative Layout Shift (CLS).
• Validate website responsiveness, usability, and consistent rendering across supported devices and browsers.
• Coordinate accessibility testing to support applicable WCAG standards and ADA-related requirements.
• Validate integrations with content delivery networks, image optimization services, analytics platforms, and other third-party applications.
• Partner with engineering teams to investigate page performance, API response times, caching, content delivery, and rendering issues.
• Prioritize quality issues that could negatively affect conversion rates, checkout completion, revenue, and customer satisfaction.

9. Agile Delivery and Stakeholder Collaboration

• Participate in backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and release planning.
• Work closely with Product Owners, Business Analysts, Project Managers, Developers, Architects, and business stakeholders.
• Ensure QA estimates, test dependencies, and testing activities are incorporated into sprint and release plans.
• Promote a shift-left testing approach by engaging QA early in requirements analysis and solution design.
• Coordinate testing schedules and resource assignments across multiple workstreams.
• Maintain clear communication regarding testing progress, blockers, defect trends, and release risks.
• Support continuous improvement initiatives that enhance collaboration, predictability, and delivery quality.

10. QA Metrics and Reporting

• Establish dashboards and reports that provide visibility into testing progress and application quality.
• Track test execution completion, pass/fail rates, defect trends, automation coverage, and outstanding risks.
• Monitor production defect leakage, defect reopening rates, escaped defects, and recurring issues.
• Report release readiness and quality trends to project leadership and business stakeholders.
• Identify opportunities to reduce regression cycle time, improve test coverage, and increase QA productivity.
• Use metrics to drive measurable improvements in testing effectiveness and overall platform stability.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Seven+ years of software QA and testing experience.
• Three+ years of QA leadership experience managing testing activities, teams, or complex application delivery initiatives.
• Strong experience testing enterprise eCommerce websites and transactional web applications.
• Demonstrated experience with SAP Commerce Cloud (Hybris) and/or Bloomreach in an eCommerce environment.
• Experience with functional testing, regression testing, integration testing, end-to-end testing, and UAT.
• Experience developing test strategies, test plans, test cases, and quality standards.
• Strong understanding of Agile/Scrum methodologies and the software development lifecycle.
• Experience with defect tracking and documentation tools such as Jira and Confluence.
• Understanding of web technologies, REST APIs, browser developer tools, and basic SQL/database validation.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience coordinating testing across cross-functional and distributed teams.

Preferred Qualifications:

• Hands-on QA experience with both Bloomreach and SAP Commerce Cloud (Hybris).
• Experience validating integrations between Bloomreach and SAP Commerce Cloud.
• Experience with enterprise retail eCommerce applications and high-volume transactional workflows.
• Experience with automated testing frameworks such as Playwright, Selenium, or Cypress.
• Experience with API testing tools such as Postman or REST Assured.
• Experience with performance testing tools such as JMeter, k6, or LoadRunner.
• Experience with CI/CD pipelines, GitHub, Bitbucket, or similar source control platforms.
• Knowledge of web performance monitoring and Core Web Vitals.
• Experience with accessibility testing and WCAG compliance.
• Experience leading onshore and offshore QA teams.
• Familiarity with AI-assisted testing, test generation, and quality engineering productivity initiatives.

Pay Range: $71-$76/hour

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.