Job Summary
The Case Manager/Healthcare Training will manage a caseload of program participants that enrolled in Bon Secours Community Works' Healthcare training program. The position will ensure that all clients have a positive training outcome by ensuring the effective implementation of recruitment strategies, enrollment, education, case management, and reporting. The Case Manager will work with clients in a one on one and a group setting with the goal of reducing barriers and placing them into careers.
Essential Job Functions
- Manage a caseload of program participants that are enrolled in Bon Secours Community Works' Healthcare Training Program.
- Executes performance goals and a work plan that is outlined by the Program Manager.
- Ensures that all participants receive effective case management services, financial coaching, job preparedness education, and employment resources.
- Works with the Program Manager to refine all aspects of program design and supports with documenting all amendments it in a standard operating procedure.
- Adheres to the guidelines, policies, and procedures detailed in the program standard operating procedures.
- Ensures that all data reporting is completed by assigned deadlines for funders, Program Manager, and Director.
- Inputs all records, metrics, and outcomes in Apricot and/or additional databases.
- Work collaboratively with the Program Manager to improve and expand the Healthcare Training Program.
- Works collaboratively with the Program Manger to monitor progress towards meeting grant performance metrics.
- Maintain key partnerships that increase client outcomes.
- Participate in outreach, recruitment, and engagement activities in the community.
- Facilitate client development groups using evidence-based manuals and curriculums.
- Deliver presentations and communicate programmatic strategies when assigned.
- Coordinate events to engage current and completed participants
Education
- Bachelor's Degree Specialty/Major Psychology, Social Work, Business, Human Services, Human Resources, Education or equivalent from an accredited college or university or equivalent experience (required)
- Education Masters Degree Specialty/Major Business, finance, social work, public health, human services, education (preferred)
Work Experience
- 1 year of professional experience in delivering workforce development training programs.
Skills
- Organizational skills, record keeping skills, and time management skills (required)
- Proficiency in oral presentations, writing skills, and Microsoft Office Suite.
- Other Knowledge (preferred)
- Effective verbal, oral presentation, and written communication skills. (preferred)
- Strong interpersonal skills necessary to develop and maintain relationships with diverse stakeholders. (preferred)
- Detail oriented with excellent critical thinking skills (preferred)
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com