Job Description:
Provides comprehensive training and technical support to end-users
Facilitate training sessions, assists with system upgrades and hot fixes,
Troubleshoots technical issues, and ensures efficient utilization of EMR software
Optimize the EMR system's functionality and user experience
Conduct group or individual training sessions to educate end-users (existing employees and new hires) on eCW functionalities, workflows, and best practices
Develop and update training materials, including user manuals, guides, and presentations
Coordinate with all departments to implement documented workflows to be trained
Provide guidance on system configuration, access rights, and security protocols
Function as EHREMR super user performing admin tasks such as adding, deleting, or modifying employees, offices, visit note templates, letter templates, provider schedules, audit management, e-prescription setup (medications, pharmacies), creating custom reports, and other admin related tasks
Identify opportunities to enhance user experience and streamline workflows within the EMR system and remains abreast of new functionality and system changes
Act as a liaison between clinical, front office, administrative, and informatics technology team
Develop strategies and best practices to incorporate into future information systems and policies
Provide first tier support