ED Diagnostic Follow Up Coordinator

Summary

The Emergency Department Diagnostics Follow up Coordinator (DFC) RN, is responsible for the coordination for direct patient follow up or follow up through providers, related to aberrant diagnostic results on tests generated during Emergency Department or Walk-In-Urgent-Care Visits. The Diagnostic Follow up Coordinator collaborates closely with a designated CHEMA physician and the Nursing Director with ongoing development, implementation and evaluation of the diagnostic follow up program. They also manage and facilitate communication with patient and doctors in the community, to offer early interventions that promote patient safety, physician and patient satisfaction, and decrease possibility of liability associated with omissions.

Education

Graduate from an accredited Associates degree program, BSN preferred.

Certification, Registration & Licensure

Licensure required: Registered Nurse with current license to practice in NH

Certification required: None

Experience

Minimum of three years Emergency Department experience necessary to address a wide variety of patient concerns. Knowledge and skills pertaining to patient education and adult learners. Must have a reassuring phone demeanor and exceptional customer service skills, including service recovery. Microsoft Word and Excel skills required.

Responsibilities

• Conducts review of medical records for patients who leave the Emergency Department with pending final test results.
• Acts as a liaison between the patient, Emergency Department, Diagnostic Services and follow upproviders.
• Teaches the patient and/or significant other(s) about the diagnostic result when indicated, or makesappropriate provider referral. Assists patients to manage their care after discharge.
• Bases nursing actions by applying principles of purposeful, organized thinking to make clinicaljudgment/decisions.
• Documents follow up provided and when appropriate, population specific patient's progress towardattainment of desired outcomes.
• Leads the health care team.
• Provides Direct Patient Care.
• Provides Customer Service.
• Demonstrates the ability to accept various scenarios from other departments and research same toprovide completion of task at hand.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to use fine motor skills. The employee is occasionally required to bend, and reach.

Specific vision abilities required by this job include near vision.

The noise level in the work environment is usually quiet.