EDI Business Analyst

JOB DESCRIPTION

Department: IT Location: DC

Reports to: IT Manager - Supply Chain Supervises others: No

Status: Full-time, Exempt

Scope

The EDI Technical Business Analyst is responsible for supporting inbound and outbound Electronic Data Interchange (EDI) transactions, including document mapping, system integrations, troubleshooting, and trading partner onboarding. This role collaborates with customers, EDI vendors, IT teams, and business partners to gather and analyze requirements, support projects, improve processes, and resolve transaction failures. Responsibilities include analyzing system data, identifying root causes, and developing reports with recommended solutions to technical and operational issues. Success requires strong communication, analytical, organizational, and problem-solving skills; the ability to independently manage shifting priorities with minimal oversight; and effective working relationships across all organizational levels to maximize IT system investments.

Key Responsibilities

Strategy & Planning

• Meet with customers, EDI vendors, and business teams to define inbound and outbound EDI mapping, functional, and technical requirements.
• Apply EDI mapping standards and integration best practices across OMS, ERP, WMS, and related business applications.
• Evaluate trading partner requirements, document mapping rules, and recommend practical alternatives for transaction processing.

Acquisition & Deployment

• Coordinate trading partner onboarding, including mapping, certification, testing, and deployment.
• Assist in developing and validating inbound and outbound EDI maps for 850, 855, 856, 810, 860, 997/999, and other transactions.
• Plan and execute EDI integration testing, investigate defects, verify acknowledgments, and support go-live and stabilization.
• Use SQL, Excel, EDI monitoring tools, and transaction logs to validate data, reconcile failures, and confirm processing results.

Operational Management

• Monitor EDI transactions and troubleshoot mapping errors, rejected documents, missing acknowledgments, and processing failures.
• Trace integration failures across EDI platforms, OMS, ERP, and related systems; identify root causes and coordinate resolution.
• Independently prioritize and reprioritize incidents and onboarding tasks based on customer commitments and business impact.

Physical Demands

• Must be able to sit for extended periods of time and interact with computers, telephones, and other electronic media.
• Overtime hours may be required to meet project deadlines.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent relevant experience may be considered.
• Experience supporting EDI transactions, data mapping, technical business analysis, application integrations, or trading partner implementations.
• Ability to work independently with minimal oversight, manage concurrent priorities, and collaborate effectively with technical teams, vendors, and customers.
• Proficiency with business analysis techniques, including modeling business processes, documenting requirements, conducting workshops, and facilitating training sessions.

Personal Attributes

• Highly organized, detail-oriented, accountable, and able to maintain accurate follow-up and documentation.
• Excellent written, verbal, listening, and interpersonal communication skills; strong customer-service orientation.
• Strong analytical judgment and structured problem-solving skills; independently identifies causes, evaluates options, and drives issues to closure.
• Adaptable and calm under pressure; able to rapidly reprioritize in response to production incidents and business requirements.

Knowledge & Experience

• Working knowledge of ANSI X12 EDI structure, segments, loops, control numbers, acknowledgments, and inbound/outbound transaction lifecycles.
• Experience interpreting implementation guides, mapping source and target fields, testing translations, and troubleshooting rejected or missing EDI transactions.
• Ability to trace data across interfaces and applications using SQL queries, transaction logs, file inspection, and reconciliation techniques.
• Familiarity with EDI platforms and vendors (such as SPS Commerce), AS2/SFTP/VAN connectivity, and XML, JSON, CSV, flat-file, or API-based integrations.
• Understanding of ERP, OMS, WMS, and TMS integration processes; manufacturing, distribution, or supply chain experience preferred.
• Demonstrated ability to coordinate trading partner onboarding, document technical specifications, execute test plans, and communicate technical findings in business-friendly language.

Required EDI / Integration Experience

• Hands-on experience with EDI mapping analysis, inbound/outbound transaction support, production troubleshooting, and customer/vendor coordination.
• Experience with WMS and TMS systems.
• Experience with RF/mobile devices and integration.

Preferred Experience

• Experience with supply chain and order management systems.
• Experience with EDI standards such as ANSI X12, EDIFACT, and XML.
• Experience integrating CRM, ERP, and financial systems.