Level 1
PRODUCTION SUPPORT
Track and resolve basic or routine processing problems, coordinating with all areas.
Research, analyze, track and resolve basic production problems.
Develop business objectives, processing requirements, and technical specifications.
Analyze files and map data from one system to another.
Responsible for production cycles, solving production incidents and notification of problems.
Write SQL queries needed for production support.
Ability to query Splunk and App insight for logging results.
QUALITY ASSURANCE
Develop basic test data.
Process test files and analyze test results.
Create test files
Able to use standard API testing tools like SOAP UI or Postman
Perform execution of test cases/scripts; document results, log defects, and regression testing of defects.
Perform test execution and defect reporting utilizing testing tools.
Assist with root cause analysis and triage of key/critical defects for quick turn-around.
Monitor and track traceability of business requirements to text execution.
Participate in defect review meetings to explain and/or demonstrate defects.
Develop and maintain SQL queries to test results and to create mock up data for testing and reporting.
Technical Analysis
Assist with technical and data centered research required to produce and test Trading Partner files.
Understand and apply TR3, Core CAQH and Blue Exchange rules.
Learn business and systems data and process flows; and how they affects surrounding systems and operational areas.
Research and analyze application procedural problems and provide recommendations for improvements and changes.
Develop functional & technical specifications, logic flows and other documentation as applicable.
Create Mapping Documents to move data between systems
Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures.
Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system.
Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP).
Participate in maintaining operational and disaster-recovery procedures.
Write or modify procedures for internal use, operational procedures, and computer operations, as applicable.
General understanding of cloud platforms, including AWS, Azure, kubernettes
PROJECT MANAGEMENT
Participate on small to large scoped projects.
Use sound project management methodology and demonstrate solid time management skills.
Create and deliver presentations.
Monitor and create priority list(s) that are agreed to by user management.
Preferred Job Skills (Applies to All Levels)
Knowledge of HIPAA regulations
Advanced proficiency in spreadsheet, SQL queries, database, flow charting, and word processing software
Advanced knowledge of data mapping techniques
Advanced knowledge of computer operating systems
Advanced knowledge of decision support systems
Advanced knowledge of programming, database systems, and data management.
Advanced knowledge of the Edifecs EDI platform
Preferred Professional Competencies (Applies to All Levels)
Advanced systems research and analysis expertise
Impeccable project management skills
Solid technical ability and problem solving skills
Knowledge of internal departments and operations
Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laypersons