eDiscovery Analyst

POSITION OVERVIEW: The ProSearch eDiscovery Analyst provides hands-on technical support across collection, processing, review workspace support, and production for a portfolio of client matters. Using industry-standard tools such as Relativity and proprietary applications, the Analyst collects, extracts, and loads electronically stored information (ESI) into review databases, supports review workflows, and prepares productions. As an integral member of Operations, the Analyst works with project teams and directly with clients to meet matter requirements and quality standards from project inception through completion. Qualified candidates demonstrate integrity and accountability, collaborate effectively, and provide responsive service.

RESPONSIBILITIES:

Process raw data using Relativity Processing and/or other approved tools to extract document text and metadata according to specific matter requirements

Load data into Relativity or other hosted review platforms

Perform quality control of processed and loaded data

Generate, QC, and load tiff images according to production specs

Configure and maintain Relativity review workspaces, including Automated Workflows, dtSearch indexes, Search Term Reports, persistent highlight sets, user groups, and group permissions

Set up and execute productions using Relativity and/or other approved tools

Collect ESI using approved tools and matter-specific instructions

Handle client data securely and confidentially, use approved storage and transfer methods, and follow applicable access restrictions and data-handling procedures

Investigate processing errors, load failures, and other data issues; resolve them within assigned authority and document unresolved issues for escalation

Prioritize assigned projects to meet client deadlines and service-level agreements (SLAs), and flag competing deadlines or delivery risks

Provide status updates to internal teams via email and/or ticketing system

Work closely with internal team members and other departments to ensure that project goals and milestones are accomplished

Work with third-party vendors to support client engagements

Participate in weekly team meetings

Consult with client and operations team to discuss project specifications, workflows, and/or issues

Work with support and development teams to report bugs or test new features for operations-related tools

Escalate issues to case teams, Lead/Manager, or other team members as necessary

Support team operations through training activities, reporting, and documentation

Perform other litigation support tasks as necessary

The responsibilities above describe the scope of the Analyst role across Levels 1–3. The level descriptions below distinguish expectations for supervision, task complexity, decision-making, and guidance to others.

Level 1 – Foundational

Performs routine tasks under close supervision

Follows established procedures and guidelines

Limited decision-making authority; escalates complex issues

Requires basic job-related knowledge and minimal prior experience

Focus on learning, skill development, and understanding of processes

Level 2 – Intermediate

Performs a variety of tasks with moderate supervision

Applies job-specific skills and knowledge to complete assignments

Some decision-making authorities within defined parameters

May provide guidance to Level 1 staff

Requires solid understanding of processes and ability to troubleshoot issues

Level 3 – Advanced

Performs complex tasks independently with minimal to no supervision

Makes decisions within broad guidelines and policies

Serves as a subject matter expert and resource for others

Leads projects, trains staff, and may supervise team members

Requires advanced skills, deep job knowledge, and strong problem-solving ability

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE):

Bachelor's degree preferred

Minimum of 2+ years’ experience with Relativity or similar eDiscovery review platforms and processing tools

RelativityOne/Relativity aiR knowledge preferred. Proficiencies include processing; data transfer and import/export using RDC, ROSE, and Import/Export; mass editing; imaging and OCR; image and production exports; data and image overlays; and complex search creation

Experience delivering productions in multiple formats

Experience with complex load files, text file editing and data manipulation

Strong customer service, follow‐up, and problem-solving skills

Strong written and verbal communication skills

Ability to work extended hours (which may include evenings, weekends, and/or holidays) as needed

Ability to work in a fast-paced environment both as a team player and independently

Strong attention to detail

PHYSICAL REQUIREMENTS:

Repetitive movement of hands and fingers-typing and/or writing  

•Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading

•Occasional standing and walking

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Shift schedule: M-F 10am-7pm PST

The anticipated range for this position is $32-$51 hourly, with actual starting pay determined based on relevant experience, skills, qualifications, and other job-related factors.