Work Where You Matter!
At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.
Education Coordinator
Position Overview
Responsible for administrative support within the Education Department ensuring all training is provided and tracked consistent with company policies, professional standards and goals. This is an in-office position located within the Home Office location at Mendota Heights, MN.
Essential Functions and Skills
Responsibilities
- Ensures all educational activities align with St. Croix Hospice's mission, vision, values, strategic priorities, and applicable CHAP education standards.
- Models professional behavior and exceptional customer service while integrating ethical principles and adhering to company policies and procedures.
- Maintains accurate educational and public training materials, ensuring compliance with company branding standards and approval processes.
- Assists in delivering, tracking, and evaluating educational programs, training, and professional development opportunities for staff.
- Tracks staff education and development through orientation, onboarding, in-service programs, continuing education, competency validation, and ongoing learning initiatives.
- Collaborates with the Education team to support staff through orientation, competency development, onboarding, and ongoing professional growth.
- Assists staff in identifying educational resources required to meet position expectations.
- Assists in administrative support and development of educational materials and resources.
- Tracks new hire and training feedback to improve processes and programs as directed by leadership.
- Partners with Education team members to respond to Support Line inquiries, Fresh Service tickets, and Education Inbox communications in a timely and professional manner.
- Collaborates with Education team to identify, prioritize, deliver, evaluate, and audit organizational training and educational programs while utilizing and adhering to established department templates, processes, policies, and procedures.
- Maintains proficiency in company electronic resources and applications, serving as a resource for clinical staff.
- Utilizes Microsoft Word, Excel, PowerPoint, and other technology tools for program administration, tracking, reporting, and material development.
- Fosters a positive learning environment that promotes engagement, knowledge sharing, and continuous professional development.
- Performs other duties as assigned.
Requirements/Qualifications
- Associate's degree in Education, Training & Development, and Healthcare Administration; or related fields.
- 2+ years of experience in training, education, learning and development, program coordination, healthcare administration, or a related field.
- Proficiency in Microsoft Office applications and the ability to learn, utilize, and train staff.
- Strong organizational, project management, communication, facilitation, customer service, and interpersonal skills.
- Valid driver's license, reliable insured transportation, and ability to travel as required.
- Ability to pass DHS background study.
Preferred
- Bachelor's degree in Education, Training & Development, Healthcare Administration, Business Administration, Organizational Development, Communications, or a related field.
- Experience in hospice, home health, healthcare, or another regulated industry.
- Experience with Homecare Homebase (HCHB), learning management systems (LMS), or similar training technologies.
- Demonstrated critical thinking, problem-solving, sound judgment, professionalism, and the ability to manage multiple priorities in a fast-paced environment.
- Experience developing and delivering instructor-led, virtual, and self-paced learning programs.
Physical Requirements
The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made.
- Prolonged periods sitting at a desk and working on a computer.
- Pushing/Pulling and Lifting/carrying up to 10 pounds.
The hourly base range for this role is $28.00-$30.00/hour. This range is a good faith estimate; we may pay more or less than the posted range, and this range may be modified in the future. Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision insurance and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.