Education Program Manager

Duke Lemur Center

The Duke Lemur Center is part of Duke University and houses the largest and most diverse collection of lemurs found outside of Madagascar. Situated on 100 acres, the DLC is committed to research, education and conservation.

Education Program Manager

As the Education Program Manager, you will lead the day-to-day operations of the Duke Lemur Center Tour Program while driving innovation, educational excellence, and exceptional visitor experiences. This position supports all three pillars of the Duke Lemur Center\s mission through strategic leadership, community engagement, and educational program development.

What You\ll Do

Educational Program Leadership

• Develop engaging, educational, and mission-driven public programs that inspire guests and support the Duke Lemur Center\s conservation, research, and education goals.

• Ensure all educational offerings maintain consistent branding, messaging, and high-quality visitor experiences.

• Implement strategic initiatives that elevate educational programming and strengthen the Center\s reputation as a national and international leader in environmental education.

• Continuously assess and enhance program effectiveness through visitor feedback, surveys, and data-driven improvements.

Volunteer and Tour Program Management

• Recruit, train, and support a diverse and inclusive team of volunteer tour guides capable of serving approximately 30,000 annual visitors.

• Design and deliver ongoing training programs that ensure accurate and engaging interpretation of Duke Lemur Center programs, research, and conservation efforts.

• Establish performance evaluation processes that provide tour guides with timely, constructive feedback and professional development opportunities.

• Maintain high standards of customer service and visitor engagement throughout all tour experiences.

Partnership Development and Collaboration

• Build and strengthen educational partnerships across Duke University and within the broader community.

• Collaborate with faculty, researchers, and academic departments to create educational opportunities for undergraduate and graduate students.

• Partner with the Research Manager to ensure educational content accurately reflects the breadth and impact of Duke Lemur Center research initiatives.

• Foster collaborative relationships that expand the reach and impact of educational programming.

Visitor Experience Excellence

• Monitor guest satisfaction and visitor feedback to identify opportunities for continuous improvement.

• Implement enhancements that support exceptional customer service and memorable educational experiences.

• Serve as a steward of the Duke Lemur Center brand by ensuring educational content remains accurate, engaging, and mission-aligned.

Experience Required

Education Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor\s degree program.

Experience •At least two years' experience developing and managing tour programs in a zoological or museum setting •Strong communication and writing skills. •Excellent organizational skills •Excellent customer service focus

Further Comments

At Duke, we celebrate individuality, curiosity, and a passion for lifelong learning. As the Education Program Manager at the Duke Lemur Center, you\ll play a critical role in connecting our guests, volunteers, students, and community partners to one of the world\s leading centers for lemur research, conservation, and education. In this highly visible role, you\ll help create meaningful educational experiences that inspire action, advance conservation awareness, and foster a deeper understanding of the Duke Lemur Center\s mission. You\ll collaborate with dedicated colleagues, university partners, researchers, educators, volunteers, and community stakeholders to deliver exceptional programs that engage diverse audiences and generates significant revenue.

Salary

Competitive, with excellent benefits (see hr.duke.edu/benefits for details)

How to Apply

All resumes and cover letters must be submitted electronically through Duke University's Human Resource Department's website (hr.duke.edu). Enter "lemur" in the search box to be automatically linked to the posting and application.

Duke Lemur Center

3705 Erwin Road

Durham, NC 27705

Phone: 9194017224

Fax: Duke Lemur Center

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