EEG Technician
At Northbay Health, the EEG Technician performs EEGs under the direction of the Neurologist. The Technician is responsible for performing all modalities within the EEG Department. The EEG Technician supports the mission, vision, values, and commitment to excellence of Northbay Health.
Professionalism
- Demonstrates respect for and appreciation of team members' unique scopes of practice and contributions, working interdependently to achieve common goals while fostering a culture of learning, mutual support, and creative problem-solving.
- Capable of working independently and collaboratively as part of a team.
- Follows and supports adherence to established organizational, divisional, and departmental policies, procedures, and protocols.
- Uses problem-solving and conflict resolution skills to foster effective working relationships with team members.
Patient Care
- Provides care that is consistent with the principles of Relationship Based Care.
- Proficient in performing high-quality EEG studies in accordance with established policies and procedures.
- Recognizes atypical patterns, identifies potential external interference, and notifies the physician when appropriate.
- Prepares the patient, room, and EEG equipment, and explains EEG procedures in a manner appropriate to the patient's developmental age and special needs.
- Obtains accurate patient vital signs.
- Utilizes effective communication skills to facilitate safe patient handoffs.
- Documents care according to hospital and departmental standards and policies.
- Utilizes manual and automated information systems to enhance efficiency and productivity.
General Standards
- Promotes a safe environment for staff, patients, and family members and reports unsafe conditions to appropriate personnel.
- Transports patients safely.
- Performs all departmental functions, including:
- Triage of EEGs with the Neurologist.
- Procedure scheduling and patient reminder notifications.
- Daily, weekly, and monthly patient statistics tracking.
- Copying and filing completed EEG studies.
- Mailing studies and reports.
- Computer review of completed orders.
- Checking, stocking, and maintaining EEG equipment.
- Cleaning, stocking, ordering supplies for, and maintaining the EEG room.
- Maintains equipment properly and notifies the appropriate department of equipment malfunctions.
- Demonstrates current knowledge and safe operation of equipment and instrumentation.
- Performs duties as assigned.
Time Management/Productivity/Fiscal Responsibility
- Performs billing procedures accurately and in a timely manner.
- Completes assigned duties within established timeframes.
- Sets priorities effectively and functions efficiently during stressful situations.
- Utilizes periods of decreased workload productively to maintain department readiness.
- Uses the timekeeping system consistently and adheres to scheduled meal periods unless otherwise approved.
- Remains flexible in responding to staffing requests and staffing shortages.
- Adapts quickly to the needs of patients, the department, and the organization while maintaining a positive attitude.
- Uses financial resources, equipment, supplies, and staffing resources responsibly.
- Participates in initiatives designed to improve service, reduce expenses, and optimize revenue.
Patient Satisfaction/Performance Improvement
- Utilizes AIDET communication techniques and answers phone calls professionally, identifying name, title, and department.
- Responds promptly and courteously to patient, visitor, and staff requests.
- Identifies and reports potential or actual patient, physician, or employee concerns.
- Supports achievement of unit and organizational patient satisfaction goals.
- Participates in quality improvement activities, standards development, and departmental projects.
Professional Growth
- Escalates barriers related to policies, procedures, protocols, patient care, or documentation in the EHR (Cerner, Epic, Phillips, McKesson) to the Supervisor or Manager.
- Assists with developing solutions to identified issues.
- Actively participates in unit huddles, staff meetings, shared governance activities, and team discussions.
- Contributes to peer evaluations as assigned.
- Attends required skills fairs and organizational educational programs within established timeframes.
- Participates in policy development, review, and revision.
- Demonstrates accountability for deadlines and outcomes.
- Seeks mentorship appropriately.
- Attends at least 50% of staff meetings and reviews meeting minutes when unable to attend.
- Performs other duties as assigned.
Qualifications
Education
- High school graduate or equivalent preferred.
- Successful completion of an EEG course preferred.
- Associate's degree in electroneurodiagnostic technology from an accredited school greatly preferred.
Licensure/Credentials
- Current AHA or equivalent BLS.
- Certificate of Completion of an EEG course at the time of hire or within the first six months of employment.
Experience
- One year of experience in an EEG laboratory preferred.
Skills
- Excellent organizational skills.
- Ability to perform EEGs of superior quality.
- Ability to obtain vital signs.
- Ability to perform basic clerical procedures including filing, answering phones, and utilizing basic computer applications.
- Proficient written, verbal, and electronic communication skills in the English language.
- Ability to provide care that is specific to the special behaviors and needs of patients within the scope of EEG services.
Standards of Performance
- Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
- Attendance is an essential function of the job.
Physical Skills
- Attendance is an essential function of the job.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires lifting, bending, pushing, pulling, sitting, standing, walking, kneeling, twisting, reaching, and fine motor skills.
- Ability to move equipment to patient rooms to complete studies.
Hours of Work
- Variable to meet the demands of the unit.
- Weekends required.
- Must be available to perform job duties at both the Northbay and VacaValley campuses.
About Us
Interpersonal Skills and Values
Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Why NorthBay Health
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.
We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
NorthBay Health Benefits Options
NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-