EHR Administrator

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment

General Summary:
As a key member of Safer’s integrative behavioral health team, the EHR Administrator is responsible for configuring, optimizing, and supporting the current EHR system.

Reporting to the AVP of Behavioral Health Services and working cross-functionally with the clinical and reentry operations and IT teams, the EHR Administrator ensures that the EHR platform supports operational workflows, state and federal regulatory compliance, and data integrity across the Counseling and Wellness Center. This role also leads system infrastructure updates, develops end-user training materials, manages access controls, and supports data collection and reporting for internal and external stakeholders.

The ideal candidate has direct experience administering behavioral health or an electronic health record platform and demonstrates knowledge of clinical documentation, reporting, regulatory requirements, and interoperability in a community-based behavioral health environment.

Satisfactorily pass all relevant screening and criminal background checks. 

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence-Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface
Act as the designated administrator and subject matter expert for the EHR platform.
Configure and manage user roles, access controls, and system security in compliance with HIPAA, 42 CFR Part 2, and internal policies.
Monitor system performance, troubleshoot technical issues, and coordinate resolutions with EHR support and third-party vendors.
Lead system upgrades, patch deployments, and module enhancements, ensuring that functionality and continuity of care are maintained during transitions.
Conduct system testing and validation to confirm the integrity of new features and workflows.
Ensure that all EHR-related activities adhere to applicable federal, state, and local compliance standards, including HIPAA and 42 CFR Part 2.
Assist with integrations between EHR and third-party platforms, including billing systems, laboratory services, and Health Information Exchanges.
Participate in internal compliance reviews and contribute to the development of data governance policies.
Facilitate meetings with internal and external stakeholders related to EHR oversight.
Responsible for maintaining and configuring custom reports and creating new ones.
Ability to analyze change requests and recommend the best course of action.

Stakeholder Outreach and Recruitment
Participate in State meetings related to requirements for the EHR and State Reporting to inform compliance efforts.
Work closely with EHR vendors to understand upcoming changes and their impacts as well as to communicate the department’s challenges and demand quality improvements.

Tracking, Document and Reporting
Ensure the completeness, accuracy, and integrity of data across all EHR modules and programs.
Design and create custom reports and dashboards for internal leadership, funders, and regulatory agencies.
Assist with data extraction for audits, quality improvement initiatives, and grant compliance reporting.

Fiscal Reporting and Accountability
Manage EHR subscription and invoice payments in collaboration with the AVP of Behavioral Health Services.
Work alongside the Revenue Cycle Management administrator in reconciling billing payments and communicating with the finance department.

Supervision of People
Supervise and mentor the EHR support team
Develop and implement training programs and resources to onboard new staff and improve user proficiency.
Provide ongoing technical assistance to clinical, administrative, and leadership users.
Collaborate with cross-functional teams to streamline workflows, reduce documentation burdens, and enhance system usability.
Maintain comprehensive training materials, user guides, and system documentation.

Required Knowledge, Skills, and Abilities:
Strong analytical and problem-solving abilities with a system-thinking approach.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Ability to manage multiple priorities and projects in a dynamic, fast-paced environment.
High attention to detail and commitment to confidentiality, data integrity, and information security.
Data Collection, Validation, and Management.
Delivering Reports based on State and Federal Requirements.

Education and Experience:
Bachelor’s degree in health information technology, Computer Science, Informatics, Psychology, or a related discipline or equivalent combination of education, lived experience, and professional training.
Minimum of two (2) years of experience as an administrator or advanced user of HER systems or a comparable behavioral health EHR system.
Minimum of Two (2) years of administrative experience, of which one (1) year must be at a management level, in health-care related data, analysis or technology functions, (e.g. State and Federal data collection and reporting, management reporting and analysis, outcomes evaluation and tracking, electronic health records and systems)
Strong knowledge of behavioral health workflows, clinical documentation requirements, and EHR system configuration required.
Proficiency in IL state reporting and data extraction tools.

Licenses and/or Certifications: N/A

Applicants must be authorized to work in the United States without current or future employer sponsorship. Safer Pathways is unable to sponsor or take over sponsorship of employment visas, including H-1B, TN, E-3, or other employment-based visas.

Additional Information:
Safer Pathways Center is committed to fair chance employment and to considering applicants based on their qualifications and ability to perform the role. Certain positions, however, are subject to mandatory screening and eligibility requirements under state or federal law that may affect an individual’s eligibility for a particular role. Criminal history or other information identified through a required background screening does not automatically disqualify an applicant from employment. Applicants will be informed of applicable screening requirements and will have an opportunity to review and address potentially disqualifying information before a final employment decision is made, consistent with applicable law.

Work Location & Residency Requirement: This is a hybrid position based out of our Chicago office, with a required in-office schedule. Employees in this role must live in Illinois, Indiana, Iowa, Wisconsin, or Michigan at the time of hire and keep their residency in one of these states throughout employment. Employees must also be able to report to the [office] location on all required in-office days. Safer Foundation is not set up to employ staff in other states, so we cannot consider candidates who live outside these four states.

Safer Foundation is a drug-free workplace

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans 

www.saferfoundation.org

No Phone Calls Please