Electric Program Manager

Electric Program Manager

Salary

$195,600.60 - $253,113.96 Annually

Location

1500 Warburton Ave., Santa Clara, CA

Job Type

Full-Time

Job Number

48-26-424

Department

Electric Utility

Opening Date

08/26/2026

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

9E

Weighting Plan

NA

• Description
• Benefits
• Questions

Description

The Department:

Silicon Valley Power (SVP) has proudly served the innovative community of Santa Clara since its inception on July 23, 1896. Over 125 years later, we remain dedicated to providing reliable electricity to our residents and the thriving high-tech sector.

As a city-owned, not-for-profit electric utility, SVP offers exceptional customer service and competitive rates. We uphold our commitment to sustainability by sourcing over 40% of our electricity from carbon-free renewable resources, including wind, solar, geothermal, and hydroelectric energy, while also capturing local methane gas for electricity production.

At SVP, we are more than just a utility; we are dedicated partners in creating a sustainable future for Santa Clara. We empower our community with energy-efficient solutions while delivering safe, reliable, and affordable services. Join us as we continue to drive innovation and champion sustainability for future generations.

For more information about Silicon Valley Power, please visit the department website.

The Position(s):

Project Management Office

The City of Santa Clara's Electric Department, Silicon Valley Power (SVP), is seeking an Electric Program Manager - PMO to establish, implement, and lead a Project Management Office within the Electric Technology Services Division. The position will strengthen project and portfolio governance, capacity and resource management, performance reporting, and delivery standards across the Division's operational and project workstreams.

A key focus of this role will be providing leadership with clear visibility into workload, priorities, available capacity, dependencies, commitments, and risks across both operational and project activities. Because the same technical resources support ongoing operations and project delivery, this visibility will inform decisions regarding prioritization, work sequencing, resource allocation, and the need for supplemental project resources or surge capacity to meet critical commitments. The position will also help advance IT Service Management and ITIL-aligned practices. The ideal candidate will bring strong program, project, portfolio, and organizational change-management skills, along with the ability to collaborate effectively across technical and business teams.

Desired Qualifications

• Demonstrated experience implementing project portfolio management practices, including demand intake, project prioritization, portfolio balancing, capacity planning, dependency management, benefits realization, and executive portfolio review processes.
• Experience managing workload and capacity across both project and operational workstreams, including identifying resource constraints, balancing competing priorities, sequencing work, and determining when supplemental or surge resources are needed.
• Knowledge of ITIL 4 and practical experience implementing or improving IT Service Management (ITSM) processes in an operational technology, information technology, utility, government, or other critical-service environment. Experience with ServiceNow ITSM or a comparable ITSM platform is highly desirable.
• Experience establishing measurable service-delivery and project-performance metrics, including project health indicators, schedule and budget variance, resource utilization, service-level performance, incident trends, change success rates, customer satisfaction, and benefits realization.

Cybersecurity, Infrastructure, and Network Project Manager

The position will report to the Systems Support Division within SVP. The Electric Program Manager (Cybersecurity, Infrastructure and Network Project Manager) will serve as a hands-on technical project manager responsible for planning, coordinating, and driving cybersecurity, infrastructure, and network projects that support SVPs modernization of systems and processes.

This position requires a technical project manager who can work effectively with network engineers, cybersecurity professionals, system administrators, infrastructure architects, vendors, consultants, and utility operations personnel. The successful candidate should have sufficient technical depth to understand infrastructure and security designs, identify technical dependencies and risks, facilitate technical decisions, challenge assumptions when appropriate, and drive implementation through completion.

Infrastructure Systems Specialist

The position will report to the Systems Support Division within SVP. The Electric Program Manager (Infrastructure Server Specialist) will serve as a hands-on senior server and infrastructure administrator, leading the administration, security, troubleshooting, and modernization of SVPs Windows Server, Active Directory, VMware, Hyper-V, enterprise storage/SAN, compute, backup/recovery, and core infrastructure services.

Engineering

As a member of the Citys Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager.

Additional Information:

Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the "Apply Now" feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of May 22, 2026at 4:00 PM.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.

The annual salary range for this position is $195,600.60 - $253,113.96. This position may be filled at or near the minimum of the salary range.

Typical Duties

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Minimum Education Requirements:

• Education and experience equivalent to graduation from an accredited college or university with a Bachelors Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field

Minimum Experience Requirements:

• Three (3) years experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR
• Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson,

Acceptable Substitution:

• For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years.
• For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years.
• Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years.

License/Certifications:

Possession of a valid Class C California drivers license is required at the time of appointment and for the duration of employment.

Desirable Qualifications:

• An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable.
• When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable.
• When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable.
• When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable.
• When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable.

Other Requirements:

• Must be able to perform all of the essential functions of the job assignment.
• Incumbents may be subject to initial and periodic comprehensive background checks.
• May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.

City of Santa Clara Benefit Summary Overview for Bargaining Unit #9E

Unclassified Electric Utility Management Employees Association

This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #9E employees in 2026. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.

Retirement:

• Membership in the California Public Employees Retirement System (CalPERS)

• Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly

• New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay

• Medicare and Social Security (FICA)

• Employee pays 6.20% up to $11,439 (Social Security) and 1.45% (Medicare) of gross pay

Health Insurance:

• The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan
• Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis
• No cash difference is paid if an employee elects a plan cheaper than the max City contribution
• To be eligible for the City's contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage
• Coverage is effective as early as the first day of the month after date of hire
• Employees hired on or after 1/1/2023 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details

Dental Insurance:

• Choice of two Delta Dental plans; enrollment is mandatory
• City pays lowest cost employee only plan; additional cost is paid by employee
• Coverage is effective as early as the first day of the month after date of hire

Vision Insurance:

• Choice of two VSP plans
• City pays lowest cost employee only plan; additional cost is paid by employee
• Coverage is effective as early as the first day of the month after date of hire

Voluntary Employee Beneficiary Association (VEBA):

• City contributes $50.00 a month toward employee's VEBA account
• Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)

Life Insurance:

• City pays for $50,000 of Basic Life Insurance coverage
• Coverage is effective the first of the month after one calendar month of employment
• Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children

State Disability Insurance (SDI):

• Employee pays 1.3% of gross pay (includes Paid Family Leave)
• 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information

Paid Family Leave (PFL):

• Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child
• No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information

Long Term Disability (LTD) Insurance:

• Benefit is 60% of basic wage up to $13,333; max $8,000/month
• City paid benefit. City pays $.207/$100 of insured earnings
• 60 calendar day waiting period
• Coverage is effective the first of the month after one calendar month of employment

Deferred Compensation:

• Voluntary plan through Nationwide Retirement Solutions
• Employee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules
• Additionally, the City contributes $300 a month toward employee's 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits

Flexible Spending Account (IRS Section 125 Plan):

• Employee may contribute up to $3,400 per year in pre-tax dollars to a health care spending account
• Employee may contribute up to $7,500 per year in pre-tax dollars to a dependent care spending account
• Employee may contribute up to $340 per month in pre-tax dollars to a commuter benefit plan

Vacation:

• Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service

• For 1 - 4 years of service: 10 days (80 hours)/year

• For 5 - 9 years of service: 15 days (120 hours)/year

• For 10 - 15 years of service: 21 days (168 hours)/year

• For 16 - 20 years of service: 22 days (176 hours)/year

• For 21+ years of service: 24 days (192 hours)/year

• Maximum accrual is 480 hours

• Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year

Sick Leave:

• Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual

• Up to 48 hours/year of accumulated sick leave may be used for family illness

• Up to 32 hours/year of accumulated sick leave may be used for personal leave

• Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation)

• Partial sick leave payoff provision on retirement depending on years of service

Management Leave:

• 120 hours of management leave credited to employees each January 1st

• New employees hired between January 1st and June 30th receive 120 hours of management leave their first year

• New employees hired between July 1st and December 31st receive 60 hours of management leave their first year

• Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 180 hours of "banked" management leave

Holidays:

• Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)

Mobile Communication Device Allowance:

• $80/month in lieu of carrying a City-issued cell phone

Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle):

• Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval)

Tuition Reimbursement Program:

• Up to $2,000 per fiscal year for tuition reimbursement

Employee Assistance Program:

• Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year
• City paid benefit

Retiree Medical Reimbursement Program:

• Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.
• Up to age 65, retirees are eligible for reimbursement up to $438/month in 2026 (amount adjusted annually)
• After age 65, retirees are eligible for reimbursement up to $262/month in 2026 (amount adjusted annually)

Alternate Work Schedule:

• An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Managers Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at any time.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question completely and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application?

• Yes
• No

02

Select the level of education you have attained:

• I possess a Masters degree from an accredited college or university in Engineering, Public or Business Administration, Environmental Sciences or closely related field.
• I possess a Bachelors Degree from an accredited college or university in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field.
• I possess a three (3) years of units (90 semester/135 quarter units) from an accredited college or university in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field.
• I possess two (2) years of units (AA/AS degree or 60 semester/90 quarter units) from an accredited college or university in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field.
• I possess one (1) year of units (30 semester/45 quarter units) from an accredited college or university in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field.
• I possess a high school diploma or GED.
• I do not meet the minimum qualifications.

03

Please select the option that describes how you meet the experience requirements:

• I possess three (3) years experience leading, supervising, managing, and coordinating customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards.
• I possess six (6) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards.
• I possess four (4) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards AND two (2) years of experience as a lead, supervisor, manager, and coordinator.
• I possess two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards AND one (1) year of experience as a lead, supervisor, manager, and coordinator.
• I do not meet the minimum qualifications.
• I am not applying for these specialties.

04

Which position are you interest in applying for. Select all that you apply.

• Project Management Office
• Cybersecurity, Infrastructure and Network Project Manager
• Infrastructure Systems Specialist
• Engineering

05

Do you have experience in any of the following areas or work assignments? Select all that apply.

• Experience working in an Electric Utility
• Experience working in a public utility
• Experience working in a power plant
• Experience working in a substation
• Experience in transmission & distribution
• Experience in operations & maintenance
• Experience writing, developing or administering safety compliance standards
• Experience writing, developing or administering environmental compliance standards
• Experience developing and managing contracts including development of scopes of work and review for contract compliance
• In-depth knowledge of Spill Prevention Control and Countermeasures (SPCC)
• In-depth knowledge of Air Permits or Water Permits
• None of the above

06

Describe your experience leading, supervising, managing, and coordinating programs in your assigned specialty area.

07

If you are applying to the Project Management Office (PMO) specialty, respond to this question. If not, type NA. Describe your experience establishing, implementing, or improving a Project Management Office (PMO). Include the organization type, your specific role, the PMO functions you developed or managed-such as governance, project intake, prioritization, portfolio reporting, resource or capacity management, and standards-and the resulting improvements.

08

If you are applying to the Project Management Office (PMO) specialty, respond to this question. If not, type NA. Describe your experience implementing or improving IT Service Management (ITSM) processes using ITIL or comparable practices. Identify the processes involved, such as incident, problem, change, service request, asset, configuration, or knowledge management; your role; the tools used; and measurable outcomes.

09

If you are applying to the Project Management Office (PMO) specialty, respond to this question. If not, type NA. Describe your experience managing workload and capacity across a portfolio of technology projects and ongoing operational services in a complex environment. Include the number and approximate scale of projects or workstreams, the types of stakeholders and resources involved, and how you balanced operational demands with project delivery. Explain how you identified capacity constraints, competing priorities, dependencies, and resource needs; how you reported this information to leadership; and approaches you used to reprioritize work, sequence delivery, or obtain supplemental or surge resources.

10

If you are applying to the Project Management Office (PMO) specialty, respond to this question. If not, type NA. Describe a situation in which you led organizational adoption of a new process, governance model, or technology-management standard. Explain how you obtained stakeholder input and executive alignment, developed communications or training, addressed resistance, measured adoption, and sustained the change over time.

11

If you are applying to the Cybersecurity, Infrastructure, and Network Project Manager specialty, respond to this question. If not, type NA. Describe your experience managing complex cybersecurity, network, and infrastructure projects, including the size, scope, technologies, stakeholders, vendors, schedule, and your role in managing delivery. Identify the types of environments you supported, such as enterprise networks, data centers, servers, storage/SAN, virtualization, firewalls, network segmentation, or cybersecurity initiatives.

12

If you are applying to the Cybersecurity, Infrastructure, and Network Project Manager specialty, respond to this question. If not, type NA. Describe your experience supporting or managing technology projects in a critical infrastructure or 24x7 operational environment. How did you manage reliability, maintenance windows, risk, change control, and operational impact?

13

If you are applying to the Cybersecurity, Infrastructure, and Network Project Manager specialty, respond to this question. If not, type NA. Provide an example of a project where you had to manage significant risks, delays, resource constraints, vendor issues, or technical dependencies. What steps did you take to communicate the issue, resolve blockers, and keep the project moving forward?

14

If you are applying to the Cybersecurity, Infrastructure, and Network Project Manager specialty, respond to this question. If not, type NA. Describe your technical experience managing network and cybersecurity projects. Identify the technologies involved, such as firewalls, routers, switches, LAN/WAN, network segmentation, vulnerability management, identity and access management, secure remote access, servers, virtualization, storage, or data center infrastructure. Explain your level of technical involvement and how you worked with engineering teams to understand designs, manage dependencies, facilitate technical decisions, resolve implementation issues, and drive delivery.

15

If you are applying to the Infrastructure Systems Specialist specialty, respond to this question. If not, type NA. Describe your hands-on experience administering enterprise Windows Server and Active Directory environments. Include your experience with domain controllers, Group Policy, DNS, DHCP, Sites and Services, FSMO roles, trusts, authentication, replication, troubleshooting, patching, and PowerShell automation.

16

If you are applying to the Infrastructure Systems Specialist specialty, respond to this question. If not, type NA. Describe your hands-on experience supporting enterprise SAN/storage and virtual infrastructure. Include your experience with Fibre Channel or iSCSI, HBAs, zoning, LUN presentation, multipath I/O, VMware ESXi/vCenter, VMware clusters/HA/DRS/vMotion, Hyper-V/Failover Clustering/Live Migration, datastores, backups, disaster recovery, and performance troubleshooting. Clearly identify which technologies you personally administered.

17

If you are applying to the Infrastructure Systems Specialist specialty, respond to this question. If not, type NA. Describe your experience securing and maintaining Windows Server and virtualization infrastructure in a production or critical infrastructure environment. Include patching, vulnerability remediation, system hardening, monitoring, incident response, change management, maintenance windows, backup/recovery testing, and after-hours support.

18

If you are applying to the Infrastructure Systems Specialist specialty, respond to this question. If not, type NA. Describe a complex server infrastructure issue you personally diagnosed that involved two or more technology layers (for example Windows Server/Active Directory, VMware or Hyper-V, SAN/storage, Fibre Channel, networking, or server hardware). Explain how you isolated the fault, the tools or data you used, the root cause, and the corrective action.

19

If you are applying to the Engineering specialty, respond to this question. If not, type NA. Please describe your Project Management experience with electric transmission, substation, or distribution systems.

20

If you are applying to the Engineering specialty, respond to this question. If not, type NA. Please describe your experience with scheduling, cost estimating and/or budgeting of electric transmission and distribution projects.

21

If you are applying to the Engineering specialty, respond to this question. If not, type NA. Please describe your experience with working with engineering, operations, construction, maintenance, administrative and support staff.

Required Question

Employer City of Santa Clara

Address 1500 Warburton Ave.

Santa Clara, California, 95050

Phone 408-615-2080

Website http://www.santaclaraca.gov