Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency.
Key Responsibilities:
- Lead and manage a team of service technicians and support staff
- Oversee daily service operations, including scheduling, workflow, and resource allocation
- Ensure high levels of customer satisfaction through timely communication and issue resolution
- Maintain service standards and ensure compliance with safety and quality protocols
- Manage inventory, including ordering, tracking, and organizing parts and materials
- Implement and maintain efficient inventory control systems
- Oversee warranty processes, including claims, parts replacement, and proper documentation
- Coordinate with manufacturers and vendors regarding warranty coverage and procedures
- Collaborate with other departments to streamline service delivery and improve overall operations
- Track key performance metrics and identify areas for improvement
Qualifications:
- 2+ years of experience in service management or a related leadership role
- Strong understanding of technical services (Generators, plumbing, electrical, etc.)
- Excellent communication, organizational, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in service management software is a plus
What We Offer:
- Competitive salary based on experience
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career development opportunities
Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.