Electrical Service Engineer

Service Engineer

Location: Phoenix, AZ

Pay: $75K - $100K annually (negotiable)

What We Offer:

• Paid weekly
• 9 paid holidays
• Prorated PTO up to 12 days annually (or per state law)
• Medical, dental, and vision insurance, with voluntary buy-up options
• Employer-paid life, AD&D, and short- and long-term disability insurance
• Voluntary additional life insurance
• 401(k) with match, safe harbor contribution, and Roth option
• Profit sharing and an annual holiday bonus
• Employee Assistance Program and personalized health advocacy services
• On-the-job training and opportunities for advancement

Position Summary

The Service Engineer is responsible as the primary point of contact for service jobs and market-level service activity. This role ensures job walks, bidding, scope development, SOWs, BOMs, MOPs, close-out documentation, quality checks, and schedule/resource coordination are effectively scheduled, communicated, and documented, with a focus on compliance and efficiency. This role also performs service leadership when needed. The Service Engineer works closely with department managers, purchasing, and customers to deliver operational excellence.

Key Responsibilities

Job Engineering, Planning, Execution, & Service Support (65%)

• Perform customer site walks for service jobs
• Develop system designs, scopes of work (SOWs), bills of material (BOMs), and accurate quotes in accordance with customer requirements, company standards, and applicable codes/standards
• Manage projects end-to-end, including quoting, materials procurement, scheduling, execution of service, close-out packages, and invoicing
• Author Methods of Procedure (MOPs) and other customer-required technical documentation in alignment with customer and company standards
• Provide technical support to service personnel and troubleshoot service and equipment issues, developing practical solutions that minimize customer impact
• Support installation verification, commissioning, acceptance testing, alarm verification, and final quality checks
• Assist Service leadership with organizing, coordinating, and scheduling service work
• Collaborate with other service locations to optimize technician and resource utilization
• Assist with training and mentoring service technicians on DC power plant operation, battery maintenance, documentation quality, and customer expectations
• Support the service department to provide coverage as needed
• Manage and coordinate subcontractors, OEMs, and vendors for service jobs as needed

Customer Communication & Relationship Management (15%)

• Serve as a technical point of contact to align SOWs, the schedule, outage windows, documentation, and execution expectations with customers
• Proactively address customer concerns and issues, collaborating with sales and internal teams as appropriate to foster long-term partnerships

Cross-Departmental Collaboration (10%)

• Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with the company's Quality Management System, Safety Policy, and Competency standards
• Organize and present information during technical meetings, planning meetings, safety training sessions, and post-job reviews
• Maintain open and positive communication (both verbal and written) with employees, departments, customers, and vendors

Inventory & Resource Management (5%)

• Ensure adequate availability of tools, calibrated test equipment, vehicles, materials, and resources to support service operations across assigned regions
• Support systems to manage stock of minor materials, non-inventory consumables, staging kits, and regional readiness items
• Coordinate with warehouse and purchasing on job-specific material readiness, returns, and long-lead items as needed

Other Duties as Assigned (5%)

• Perform other duties as required
• Keep current on company platforms, training, expenses, and calendars
• Maintain compliance with company policies, safety requirements, and applicable customer site requirements

Requirements

• Extensive experience with DC power solutions, including product installation, maintenance, repair, warranty, and end-of-life
• Proven achievement in technical installations, including building support at multiple levels within complex customer accounts
• Extensive experience in Engineering, Furnishing, and Installing (EF&I) services, including surveying, engineering, specifying, and quoting service work
• Detailed knowledge of electrical codes, safety codes, and relevant telecommunications/power industry technical standards
• Broad understanding of the DC power industry as it relates to the company's primary markets (telecom, data center, renewables, and utility)
• Proven ability to understand and interpret customer requirements, uptime expectations, and field conditions
• Detailed knowledge of electrical codes, safety codes, industry standards, product manuals, and OEM documentation
• Detailed knowledge of battery and power plant troubleshooting, repair, commissioning, acceptance testing, and root-cause evaluation
• Broad understanding of the DC power industry as it relates to the company's primary markets (telecom, data center, renewables, and utility) and other critical infrastructure environments

Physical Requirements

• Primarily office environment with frequent visits to customer sites and regional company locations as needed
• Must be able to read, write, speak, and understand spoken English

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of the following pre-employment screenings: blood draw, non-DOT physical, and 9-panel drug screen (THC not included). These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. Employees remain subject to reasonable suspicion and post-accident drug and alcohol testing in accordance with company policy.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.