Electrical Service Manager

Mighty Plumbing, Heating, Air & Electric is a trusted provider of residential plumbing, heating, air conditioning, and electrical services throughout the Denver Metro area.

With over 20 years of industry experience, we are committed to exceptional customer service, quality workmanship, and affordable solutions. We are looking for motivated, team-oriented professionals who want to grow with us.

Great People. Strong Teams. A Mighty Future!

Position Summary

Mighty is seeking an experienced, results-driven Electrical Service Manager to lead our growing Electrical Department.

This position oversees electricians, service technicians, and maintenance personnel while managing daily operations, technician performance, customer satisfaction, and departmental profitability.

The ideal candidate is a hands-on leader with strong electrical expertise, excellent communication skills, and a proven ability to develop teams, drive revenue, and improve operational efficiency.

Key Responsibilities

• Lead, coach, and develop electricians, service technicians, and maintenance personnel.
• Oversee daily electrical service, installation, repair, and maintenance operations.
• Manage technician productivity, scheduling, job quality, and customer satisfaction.
• Drive departmental revenue, profitability, and operational performance.
• Monitor KPIs, including revenue, average ticket, conversion rates, labor efficiency, and callbacks.
• Provide technical guidance and support for complex electrical issues.
• Ensure compliance with electrical codes, licensing requirements, OSHA standards, and company safety procedures.
• Review estimates, job costing, inventory, and departmental expenses.
• Coach technicians on customer service, presenting solutions, and ethical sales practices.
• Partner with Talent Acquisition/HR on staffing needs, hiring, onboarding, and employee development.
• Resolve escalated customer concerns and maintain high service standards.
• Collaborate with leadership to improve processes, grow the department, and achieve company goals.

Required Qualifications

• Minimum of 5 years of electrical service, installation, or related industry experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of residential electrical systems, codes, and safety regulations.
• Proven ability to lead technicians and manage departmental performance.
• Experience managing revenue, productivity, budgets, and profitability.
• Excellent leadership, communication, and problem-solving skills.
• Strong customer service and team-building abilities.
• Experience with field service management software.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Colorado Master Electrician or Journeyman Electrician License.
• Residential electrical service management experience.
• Experience with ServiceTitan.
• Experience managing departmental P&L and performance-based KPIs.
• Proven success growing revenue and developing high-performing teams.

Any duties requiring a specific Colorado electrical license must be performed by appropriately licensed personnel.

Compensation & Benefits

• Competitive base salary plus performance-based bonus opportunities.
• Weekly pay.
• Company-provided vehicle or vehicle allowance, as applicable.
• Company-provided phone and technology.
• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• 401(k) retirement plan.
• Paid time off, sick leave, and paid holidays.
• Employee referral program.
• Ongoing leadership training and professional development.
• Career growth and advancement opportunities.

Join the Mighty Team!

If you are an experienced electrical professional who knows how to lead a team, drive results, and build a successful department, we want to hear from you!

Great People. Strong Teams. A Mighty Future!

Equal Employment Opportunity

Mighty Plumbing, Heating, Air & Electric is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants in accordance with applicable federal, state, and local laws.

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