Service Manager
Location: Stockton, CA
Pay: $100K - $135K annually (negotiable)
What We Offer:- Paid weekly
- 9 paid holidays
- Prorated PTO up to 12 days annually (or per state law)
- Medical, dental, and vision insurance, with voluntary buy-up options
- Employer-paid life, AD&D, and short- and long-term disability insurance
- Voluntary additional life insurance
- 401(k) with match, safe harbor contribution, and Roth option
- Profit sharing and an annual holiday bonus
- Employee Assistance Program and personalized health advocacy services
- On-the-job training and opportunities for advancement
Position Summary
The Service Manager is responsible for managing a team of Service Technicians and for maintaining existing client relationships as well as cultivating new business. The Service Manager is the company's representative to all customers. This position requires frequent travel on a regular basis, including overnight trips, mostly during the week.
Job Profile
- Shift times: 1st shift, 7:30 AM - 4:30 PM (varies depending on travel and customer requirements; night work required, overtime required, weekends occasionally required)
- Working environment: Primarily office and warehouse setting; also travels to different locations/companies and contends with various working conditions including remote locations, primitive locations, and outdoors
- Supervises two or more full-time technicians as defined for each regional Service Department
- This is a safety-sensitive position
Key Responsibilities
- Manage the administrative functions of the Service Department: hiring, completed training, on-time billing of customers, on-time submittal of paperwork, and scheduling employee PTO
- Maintain open and positive communication (both verbal and written) with employees, departments, customers, and vendors
- Maintain appropriate staffing level and workload distribution to meet customer and business needs without excessive overtime and non-revenue-generating time
- Ensure staff complies with company policies by auditing performance on-site, auditing quality post-service, and reviewing all submitted job close-out documentation; recommend policy changes as needed
- Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with the company's Quality Management System, Safety Policy, and Competency standards; ensure the entire staff performs required daily safety procedures and review work and documentation for acceptable quality
- Responsible for the efficient operation of the Service Department(s) and expense control; maintain proper inventory of consumables, procure the proper number of tools and test equipment, and accurately account for accrued time of staff
- Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews, and safety
- Organize and present at tech meetings and safety training
- Oversee warehouse inventory level of consumables, ensure all materials are stored properly and safely, maintain the warehouse in a safe manner, and dispose of all non-usable, expired, or obsolete inventory
- Ensure all vehicles are properly maintained, in good working order, and carry all the requisite safety equipment
- Maintain high quality service through regular audits and review of service performed by staff
- Organize, coordinate, and schedule all maintenance, replacement, and customer service work orders
- Other duties may be assigned
Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience managing multiple crews simultaneously
- Able to represent themselves in a professional and business-like manner to customers; must be presentable and well spoken
- Familiar with a variety of the electrical field's concepts, practices, best practices, and procedures, including the technical ability to understand and interpret electrical codes, life safety codes, NFPA, uniform building codes, and lighting systems where applicable
- Knowledge of relevant telecommunications/power industry technical standards
- An understanding of how a lead-acid battery works and which battery is appropriate for each installation
- Must be able to read, write, speak, and understand spoken English
- Ability to read and interpret drawings and technical manuals
- Excellent writing skills, general math skills, strong mechanical skills, strong communication skills, and excellent PC skills including use of Office applications and customer software
- Must maintain an acceptable driving record, pass annual drug tests (random testing required for certain customers), and maintain an acceptable background check in accordance with company and customer requirements and local laws/regulations
Essential Responsibilities
- Maintain open and positive communication (both verbal and written) with employees, departments, and customers
- Work well in a team environment as well as independently and be a self-starter
- Willing to travel between offices, service locations, and customer sites
Physical and Sensory Requirements
- Strength to lift a 50 lb. object without assistance, and items weighing up to 150 lb. with assistance; strength to slide up to 200 lb.
- Strength and dexterity to bend, squat, crawl, kneel, crouch, or twist to reach and/or work with assigned systems
- Strength, mobility, and dexterity to use small hand and power tools as necessary, and to climb or crawl to install equipment in areas of close tolerance
- Ability to climb and work on ladders, gantries, and catwalks
- DOT Medical Qualification Card required
Safety Equipment
Safety glasses, face shield, safety shoes, hard hat, FR clothing, hearing protection, various types of gloves, and other site-specific PPE as required (e.g., fall protection, arc-flash clothing). No respirator required.
Special Equipment
Hand tools, power tools, multimeters (voltmeter, ammeter, others), roto-hammer, porta-band, power drill, lift table, pallet jack, forklift, load tester, cutters, crimpers, pliers, strippers, flashlight, tweezers, utility knife, rope, straps, and other specialty tools as required. Occasional use of commercial motor vehicles including box trucks and flatbed vehicles, vans, pickup trucks (2WD and 4WD, some off-road applications), and Powered Industrial Trucks including forklifts and walkie electric pallet jacks.
Training Requirements
New hire engagement training; annual quality/safety training; customer-required training (online, in-person, and web-based); Service Technician Level I-IV training; electrician apprenticeship training; reasonable suspicion training; other training as assigned.
Pre-Employment Requirements
All offers of employment are contingent upon successful completion of the following pre-employment screenings: blood draw, non-DOT physical, and 9-panel drug screen (THC not included). These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. Employees remain subject to reasonable suspicion and post-accident drug and alcohol testing in accordance with company policy.
Who is Rainier Recruiting? Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that treats every candidate like an executive search, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the best recruiters you have never heard of. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.