Founded in 1988, North Carolina Sound (NCS) has built a strong reputation as a trusted systems integrator across the Carolinas. With offices in Pikeville, Winston-Salem, and Wilmington, NCS supports customers across 60+ counties, delivering high-quality solutions in industries including education, healthcare, government, and commercial business. We specialize in access control, security systems, audio/video, structured cabling, and communication solutions, backed by experienced project teams, detailed documentation, and long-term warranties. Known for doing the job right the first time, we are committed to quality, reliability, and long-lasting customer partnerships.
We are hiring an experienced Electronic Systems Technician Level 1 (EST1) to join our Field Operations team. This is a hands-on leadership role responsible for overseeing installers, supporting project execution, and ensuring installations are completed safely, efficiently, and to NCS quality standards. The EST1 should be independently proficient in at least three of the systems installed by NCS, with the ability to install, terminate, program, test, troubleshoot, and maintain those systems with minimal technical assistance.
The EST1 will report directly to the Installation Manager, with secondary responsibility to the Project Manager assigned to each project.
What You'll Do
As an EST1, you will help lead the successful execution of installation projects by:
- Providing daily leadership, direction, and support to installers in the field
- Assigning tasks and prioritizing work to keep projects moving efficiently
- Reviewing project scopes, plans, paperwork, and scopes of work before beginning each project
- Verifying pick tickets, materials, equipment, and tools are available before leaving the office
- Identifying and requesting missing or additional materials needed to complete projects
- Independently completing system terminations at main equipment and ensuring proper connections
- Installing, programming, testing, and troubleshooting systems to ensure proper functionality
- Maintaining and updating record drawings to accurately reflect as-built conditions
- Independently completing work on at least three NCS-installed systems
- Providing daily project progress updates to the assigned Project Manager
- Communicating professionally with customers and addressing questions or concerns
- Conducting jobsite safety checks and ensuring compliance with OSHA requirements
- Safely operating aerial lifts and powder-actuated fastening tools
- Performing CPR and first aid when needed in emergency situations
- Maintaining clean, organized, and secure jobsites
- Properly securing tools, materials, and equipment left at customer locations
- Maintaining a clean and organized company vehicle and reporting maintenance needs to the supervisor
- Supporting other team members and contributing to a team-first work environment
What Success Looks Like
- Projects are completed safely, efficiently, and within established deadlines
- Installations meet or exceed NCS quality standards with minimal rework or service calls
- Systems are properly installed, programmed, tested, and functioning as intended
- Materials and resources are effectively managed to prevent project delays
- Installers receive clear direction, support, and technical guidance
- Project Managers and the Installation Manager receive timely and accurate project updates
- Customers receive professional service and responsive communication
- Jobsites, vehicles, tools, and materials remain clean, organized, and secure
- You demonstrate strong technical knowledge and the ability to troubleshoot issues independently
- You actively support teammates and contribute to a positive, collaborative field environment
What You Bring
- High school diploma or equivalent; additional technical education or training preferred
- Previous experience in electronic systems installation, field service, or a related technical trade
- Experience providing leadership or direction to installation teams
- Ability to independently install, terminate, program, test, and troubleshoot at least three systems installed by NCS
- OSHA 30 certification
- CPR certification
- Aerial Lift certification
- Powder-Actuated Fastener certification
- Strong technical aptitude and problem-solving skills
- Strong communication and leadership abilities
- Ability to read and understand project plans, scopes of work, and installation documentation
- Valid driver's license and reliable transportation
Why Join NCS
- Competitive compensation based on experience
- Leadership opportunity within a growing Field Operations team
- Hands-on work with a variety of electronic and low-voltage systems
- Exposure to advanced security, access control, audio/video, communications, and structured cabling technologies
- Ongoing training and certification opportunities
- Collaborative, team-first work environment
- Opportunity to develop into advanced field leadership and technical roles
Growth Opportunities
The EST1 role provides an opportunity to continue developing technical expertise and leadership skills while gaining experience across multiple electronic systems. High-performing technicians can continue progressing into Lead Technician, Project Foreman, and other advanced field leadership roles through ongoing training, certifications, and demonstrated performance.
Benefits
- Health insurance coverage (Employer pays for 50% of employee base plan)
- Retirement savings plan (401k, eligible after 90 days; employer contributes 3%)
- 80 hours of Paid Time Off plus 8 paid holidays
- Professional development opportunities
- Company-provided phone
- Company-provided life insurance policy ($15,000)
Apply Today
If you're an experienced electronic systems technician who enjoys taking the lead in the field, solving technical challenges, and helping installation teams deliver high-quality work, we'd like to hear from you. Join NCS and take the next step in your career with a company that values technical excellence, teamwork, and doing the job right the first time.