Job Description
ProStaff Workforce Solutions is seekinganElectronic Technical Support/Customer Servicefor privately owned manufacturing company in Richardson, TX 75081. If interested, we would be excited to connect and discuss this opportunity in more detail.Contract-to-Hire Pay Rate: DoESchedule: Monday – Friday 8 am-4:30pm or 8:30-5pmJob Overview:The Electronic Technical Support/Customer Service team is known for its exceptional customer service track record; their Electronics Technicians play a huge role in strengthening customer relationships through answering customer questions, repairing their product, identifying trends, and providing feedback to the Engineering group. This role is responsible for processing returned product and performing system diagnosis and repair, telephone support, and troubleshooting for escalated customer support issues.Essential Duties and Responsibilities:
- Maintaining excellent customer service.
- Troubleshooting over the phone with customers to determine a problem/solution.
- Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.
- Entering repair information in our database to include parts used, labor codes and troubleshooting information, etc.
- Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.
- Entering call log and customer information within database system.
- Communicating problems and issues to CSD Supervisor and CSD engineer.
- Other duties may be assigned.
- Associates degree or Technical certificate / extensive prior experience may be considered in place of a degree
- Experience in assisting the customers over the phone (troubleshoot, creating purchase orders, RAM’s)
- Knowledge of hands-on electronics repair
- Knowledge of RF, analog, and digital circuitry (desired but not required)
- Knowledge of soldering techniques
- Ability to quickly determine or analyze problem(s) and communicate to customers
- Customer care skills, including the ability to diffuse a difficult customer situation
- The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Numbers & Facts
| Location | Richardson, Texas |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | http://prostaffnj.com/ |
About Company
ProStaff is unlike other staffing or recruiting agencies.
We are a fast growing and successful agency that treats all its clients with a personal touch. Headquartered in South Amboy, ProStaff Solutions is a small group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail.We all pick up the phones, so it’s not unusual to get our executives on the line when you call. We want to be accessible and accountable to you.
What makes us unique?
Customer service and responsiveness are required of everyone who works at ProStaff. Our mission is to bring the right people to the right job every time. This is not easy, but it can be done.
To accomplish this, we make the effort to learn about your needs and use a careful screening process before we do any introductions. We value your time. If we bring you the wrong candidates or send you to the wrong companies, we’re not doing our job.
ProStaff can handle rush orders with skill, but we always understand our clients before proceeding. That’s why many people are loyal to us. We have worked with blue chip names such as Bed, Bath and Beyond and US Foods, as well as internet-based newcomers such as Blue Apron and Burlington Coat Factory.
Underlying ProStaff’s success are these values:
- Hard work
- Integrity
- Honesty
- Helping the communities we serve
When we uphold our values, ProStaff Solutions Maintains Its good name–which is of utmost importance to us. It’s the heart of our business.
Skills
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