Electronics Repair Technician

ETC, a global leader in innovative lighting and rigging technology, is seeking a detail-oriented Electronics Repair Technician. This position is located in our Burbank, CA office. The ETC office offers a unique work environment with a welcoming and inclusive team.

As an Electronics Repair Tech, you are responsible for the timely and accurate repair of ETC's ever-growing product lines, anywhere from lighting fixtures to lighting controls. Candidates should have an Associate's Degree or a minimum of 4 years of related experience, and ability to troubleshoot and repair from system-level to component-level. Our ideal candidate will also have a sense of curiosity, with the ability to solve problems and document solutions both individually and within a team. With over 50 years in the business, our products include classic and the most advanced technology, and we are looking for someone who has a desire to work on both ends of the spectrum.

At ETC, a 100% employee-owned company, we believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees enjoy medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, paid holidays, tuition reimbursement, wellness programs, and opportunities for professional growth and development.

Representative Responsibilities:

• Repair of customer, loaner & sales demo equipment
• Repair equipment from system level to component level (including thru-hole and Surface Mount Technology (SMT))
• Ensures customer units are repaired within two weeks.
• Ensures units are not returned for repair of the same problem
• Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is ready to ship
• Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate
• Applies Engineering Change Notices (ECN's), as needed
• Works collaboratively with other technicians and other teams to ensure customer satisfaction
• Maintains and tests parts and assemblies
• Ensures PCBs tested in Repair Department are burned in and completely tested
• Ensures untested PCBs are not used or shipped
• Orders parts when quantity hits re-order point
• Maintains a clean, organized and safe work environment
• Ensures soldering and other power tools, are maintained and returned to the appropriate areas
• Ensures proper Electrostatic Discharge (ESD) equipment is worn when working with equipment
• Other tasks as assigned
• Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

• Associate's Degree in Electronics, Electrical Engineering Technology, or 4 years of comparable experience in increasingly responsible positions in the related discipline
• 0-3 years of job-related experience or computer and service knowledge
• Experience in a team environment
• Experience with problem tracking tools
• Knowledge of production and quality procedures
• Able to read prints, schematics, and use electronic theory to troubleshoot and repair electronic systems
• Able to use hand tools, small power tools, and test/troubleshooting equipment (multimeters, oscilloscopes, etc.)
• Problem solving and creative thinking skills, with attention to detail
• Good computer skills
• Able to work independently and a team environment
• Able to communicate information both verbally and written in a clear and concise manner