Electronics Repair Technician

ETC, a global leader in innovative lighting and rigging technology, is seeking a detail-oriented Electronics Repair Technician. This position is located in our Burbank, CA office. The ETC office offers a unique work environment with a welcoming and inclusive team.

As an Electronics Repair Tech, you are responsible for the timely and accurate repair of ETCs ever-growing product lines, anywhere from lighting fixtures to lighting controls. Candidates should have an Associate's Degree or a minimum of 4 years of related experience, and ability to troubleshoot and repair from system-level to component-level. Our ideal candidate will also have a sense of curiosity, with the ability to solve problems and document solutions both individually and within a team. With over 50 years in the business, our products include classic and the most advanced technology, and we are looking for someone who has a desire to work on both ends of the spectrum.

At ETC, a 100% employee-owned company, we believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees enjoy medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, paid holidays, tuition reimbursement, wellness programs, and opportunities for professional growth and development.

Representative Responsibilities:

Repair of customer, loaner & sales demo equipment

Repair equipment from system level to component level (including thru-hole and Surface Mount Technology (SMT))

Ensures customer units are repaired within two weeks.

Ensures units are not returned for repair of the same problem

Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is ready to ship

Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate

Applies Engineering Change Notices (ECNs), as needed

Works collaboratively with other technicians and other teams to ensure customer satisfaction

Maintains and tests parts and assemblies

Ensures PCBs tested in Repair Department are burned in and completely tested

Ensures untested PCBs are not used or shipped

Orders parts when quantity hits re-order point

Maintains a clean, organized and safe work environment

Ensures soldering and other power tools, are maintained and returned to the appropriate areas

Ensures proper Electrostatic Discharge (ESD) equipment is worn when working with equipment

Other tasks as assigned

Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

Associates Degree in Electronics, Electrical Engineering Technology, or 4 years of comparable experience in increasingly responsible positions in the related discipline

0-3 years of job-related experience or computer and service knowledge

Experience in a team environment

Experience with problem tracking tools

Knowledge of production and quality procedures

Able to read prints, schematics, and use electronic theory to troubleshoot and repair electronic systems

Able to use hand tools, small power tools, and test/troubleshooting equipment (multimeters, oscilloscopes, etc.)

Problem solving and creative thinking skills, with attention to detail

Good computer skills

Able to work independently and a team environment

Able to communicate information both verbally and written in a clear and concise manner