Eligibility Specialist 1

Work Schedule and Location:• Work Hours:Full time, 40 hours per week,hourly position. Flexibility required, with shifts available betweenMonday through Saturday from8:00am to7:00pm to meet business needs.

•PrimaryLocations:This positionis onsite andwill be required toservicetheprimaryhospitallocations of:oHackensackMeridian Health–100 First St Suite 300 Hackensack NJ 07601KeyResponsibilities•Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.•Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.•Act as aliaisonbetween patients, hospital staff, and government agencies toestablisheligibility,secure funding and resolve coverage issues.•Manage multiple patient cases,prioritizing tasks to meet deadlinesand ensure effective follow-up on pending applications.•Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.•Maintain accurate and confidential records in compliance with HIPAA and organizational policies.•Consistently achieve productivity and qualitymetrics, contributing to the organization's financialcounselingobjectives.•Efficiently use multiple systems and databases to gather, track, and report on patient data.•Assist with vacancy coverage, as needed.•Complete special projects, as assigned.Qualifications & Competencies:Required:•High school diploma or GED•ProficiencyinEnglishand Spanish•At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.•Flexibility to provide support at nearby hospital locationswithinassigned market area, as needed for vacancy coverage.•Strong organizational skills with the ability to handle multiple priorities and maintainaccuracy andattention to detail.•Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.•Ability to identifysolutions to financial challenges, leveraging program knowledge to benefit patients.•Capability to workin a fast-paced environment with changing priorities and patient needs.•Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.•Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.•Ensure all documentation is accurate, complete, and submitted on time.•Reliable transportation and a valid driver’s license.•Travel:None

Preferred:•Experience in healthcare revenue cycle, financial counseling, or insurance verification.•Basic knowledge ofstate and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.•Knowledge of medical terminology and healthcare accounts receivable processes.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $21.50to $24.50perhour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, andskills.