Careerscape is recruiting on behalf of our client for an entry-level Email Support Specialist to join their growing remote customer care team. This is a great opportunity for someone who loves helping people, writes clearly and warmly, and wants to build a career in customer experience with a company that values thoughtful, human support over rushed responses.
Day to day, you will spend most of your time inside a shared inbox or helpdesk platform, working through a queue of customer emails with empathy, accuracy, and a friendly tone. People who thrive in this role are patient, detail-oriented, and comfortable multitasking across several conversations at once, while still making each customer feel heard. No prior experience is required, just strong writing skills, a positive attitude, and a genuine desire to solve problems for people.
Responsibilities
Respond to customer inquiries received via email in a timely, accurate, and friendly manner
Triage incoming messages and prioritize based on urgency and customer impact
Research account details, order history, and policies to provide accurate answers
Escalate complex or sensitive issues to senior support staff or the appropriate department
Document customer interactions and outcomes in the helpdesk or CRM system
Follow brand voice and tone guidelines to ensure consistent customer communication
Identify recurring issues and share feedback with the team to improve processes
Meet daily and weekly response time and quality targets
Assist with drafting and updating canned responses and help center articles
Collaborate with teammates during peak volume periods to keep queues manageable
Requirements
High school diploma or equivalent required
Excellent written communication skills with strong spelling and grammar
Comfortable typing and navigating multiple software tools at once
Reliable home internet connection and a quiet remote workspace
Ability to manage time independently and meet daily productivity goals
Patient, empathetic approach to handling customer questions and complaints
Basic computer proficiency, including email, spreadsheets, and web applications
Prior customer service or email support experience is a plus but not required
Availability to work an assigned shift within standard business hours
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
100 percent remote work with flexible scheduling options
Home office equipment stipend
Paid training and onboarding
Opportunities for growth into senior support or team lead roles