The Embedded Program Manager (EPM) serves as the primary point of contact for Crisis24 within the client\u2019s Global Security program. This role is responsible for overseeing daily operations, ensuring alignment with client expectations, and providing proactive risk management and security oversight. The EPM manages embedded personnel, supports executive protection and security operations, and coordinates directly with client stakeholders to maintain a high standard of service delivery. The ideal candidate demonstrates strong leadership, operational expertise, and the ability to anticipate client needs. With a focus on collaboration, innovation, and process improvement, the EPM ensures consistent program delivery while fostering trust and long-term partnership between Crisis24 and the client. Key Responsibilities
Serve as primary liaison between Crisis24 and client stakeholders. Oversee embedded security programs, ensuring alignment with client needs and Crisis24 standards. Support executive protection, travel security (domestic & international), and transportation programs. Coordinate risk assessments, incident response, and lessons learned for continuous improvement. Manage and mentor embedded security staff; ensure proper staffing and certifications. Lead planning and oversight for executive details, events, and special projects. Partner with internal/external teams to deliver seamless security operations. Provide reports, insights, and recommendations to client and Crisis24 leadership. Drive program improvements through SOPs, training, and benchmarking.
Qualifications
Bachelor\u2019s degree in criminal justice, security management, international relations, or related field; or equivalent professional experience. 5+ years of security management, protective operations, or program oversight in a corporate, government, or military environment. Demonstrated experience managing personnel, budgets, and client relationships. Prior Law Enforcement exp. required Formal training/certification in executive protection and/or protective operations. Strong understanding of risk assessment methodologies and global security best practices. Exceptional communication, leadership, and stakeholder management skills. Ability to manage competing priorities in a dynamic, fast-paced environment. Valid driver\u2019s license and clean driving record.
Preferred Qualifications
Experience as an embedded security manager within a Fortune 500 or multinational environment. Relevant security certifications (CPP, PSP, CEM, EP-specific credentials). Emergency Medical Responder (EMR) or higher medical certification. Multilingual fluency.