Emergency Assistance Manager

Title: Emergency Assistance Manager 

Location: Milwaukee County, Wisconsin (One position at our North site, leading Emergency Assistance for all three regions)

When a family is facing eviction, a utility shutoff, or homelessness, Emergency Assistance is often the first help they receive and the door to everything else. Lead the team that gets that help out quickly and correctly across Milwaukee County. 

How we serve 

•  Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. 

•  Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. 

•  In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. 

•  Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving. 

What you'll do 

•  Lead the Emergency Assistance unit, its Senior Specialist and Specialists, and direct the Specialists at our South and West sites. 

•  Review every application before approval and keep payments within the State's timeframes. 

•  Plan for peak periods, fires, and community emergencies so no family waits. 

•  Build relationships with landlords, utilities, shelters, and the Red Cross. 

•  Make sure every family who qualifies for more support is connected the same day. 

You'll thrive here if 

•  You are calm in a crisis and organized under deadline. 

•  You want your team's speed and care to be the difference for a family in a hard moment. 

What you bring 

•  Bachelor's degree in social work, human services, or a related field preferred. 

•  Three or more years in Emergency Assistance or a comparable public benefits program, including supervision; multi-site experience a plus. 

•  Sound judgment, discretion, and strong organization. 

Why America Works 

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. 

•  Medical, dental, and vision insurance, paid pre-tax 

•  401(k) with employer matching after one year 

•  Paid, structured training: you will learn the program, the systems, and our way of serving with us 

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history