EMERGENCY COMMUNICATIONS OFFICER - TEMP

EMERGENCY COMMUNICATIONS OFFICER - TEMP

Salary

$27.34 - $37.03 Hourly

Location

Cary, NC

Job Type

Temporary, Part-Time

Job Number

27-02714

Department

Police

Opening Date

10/19/2026

Closing Date

11/30/2026 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

N/A

• Description
• Benefits
• Questions

Description

When a call comes in, you know how to listen carefully, think quickly, ask the right questions, and help get the right resources moving. You understand the importance of clear communication, sound judgment, and staying composed when the stakes are high.

Cary is seeking experienced Emergency Communications Officers to bring their public safety communications knowledge and skills to our Emergency Communications Center. This is an opportunity to apply your previous experience in emergency and non-emergency call-taking, radio communications, dispatching, and coordination with public safety personnel in support of Cary citizens. For a glimpse into our center, check out this video.

Your experience matters. Your judgment matters. And the work you do behind the scenes helps emergency responders do their jobs in the field.

This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.

Typical Tasks

Monitors, receives, and transmits radio communications in accordance with agency policies, procedures, and FCC guidelines.

Prioritizes calls for service based on severity and discipline; dispatches appropriate agencies and field units; provides logistical support for public safety field activities and monitors progress of calls as necessary.

Answers and processes both emergency and non-emergency calls for service; provides life-saving instructions to callers over the phone; responds to general requests from the public for information as appropriate.

Enters data into a Computer Aided Dispatch (CAD) system; operates terminals connected to National Crime Information Center (NCIC) software as well as associated state and local networks; operates a variety of technology such as radios, telephones, a CAD system, and other programs and applications associated with the course of their work.

Monitors status of after-hours Town personnel as necessary; monitors cameras and other supplemental programs related to the security of Town personnel and property.

Maintains appearance of the communications center by performing light maintenance work and equipment cleaning.

Participates on assigned work teams and completes special assignments as assigned by supervisors.

Emergency Communications Officers are considered critical personnel. In the event of adverse weather conditions or emergency situations, Emergency Communications Officers are required to work outside of their normally scheduled hours and/or past the end of their scheduled shift as needed. In addition, Emergency Communications Officers must have the ability to work days, nights, weekdays, and/or weekends as need on a rotating basis.

Performs other job-related tasks as required.

Knowledge, Skills and Abilities

Thorough knowledge of internal policies procedures for documenting and responding to all requests for assistance; thorough understanding of geographical features of the response area covered by the ECC; general knowledge and utilization of standard telecommunications equipment utilized by public safety communications entities; ability to communicate precisely and with a high degree of accuracy and clarity; ability to deal with the public courteously but firmly under stressful conditions; ability to exercise good judgment, calmness, and emotional maturity under stressful conditions; ability to recognize potentially dangerous or hazardous situations based on verbal descriptions and visual depictions.

Physical Requirements

Employee must be able to speak clearly, hear out of both ears, and see in order to operate the telecommunications system and view a computer screen. Ability to sit for long periods of time.

Minimum and Preferred Qualifications

Must possess a high school diploma or educational equivalent with applicable experience in a 911 center environment.

Must pass pre-employment testing through a simulated performance exam. Click here to take a practice exam and review details.

Must have or be able to obtain a Basic Telecommunicator Certification from the State of North Carolina.

Must be able to obtain other certifications necessary to job function including, but not limited to, NC Division of Criminal Information certifications, Emergency Medical Dispatch, Emergency Fire Dispatch, and CPR.

Conditions of Employment

Requires a valid drivers license with an acceptable driving record.

Requires drug testing and background check (which may include criminal history check, SBI finger-printing, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Temporary, Seasonal, and Intern Employees

Cary employs temporary and seasonal employees and interns who generally are scheduled to work on a short-term basis. Employees hired as a temporary or seasonal employee, or as an intern, are not eligible for the Town of Carys full-time employee benefits package.

01

Why does this job interest you?

02

Cary values each employee and the gifts and talents they bring to their role. What makes YOU a strong candidate for our department?

03

Do you have previous or current experience in a 911 Emergency Communications Center?

• Yes
• No

04

If you are currently certified with DCI, NCIC, EMD and/or EFD with the National Academy of Emergency Dispatch, please list those certifications below. If none, no answer is required.

05

Can you type at least 35 words per minute? You may check your speed at www.typingtest.com.

• Yes
• No

06

Which shift(s) are you available to work? Check all that apply.

• Weekday Days
• Weekday Nights
• Weekend Days
• Weekend Nights

07

One of the certifications required for this position is mandated by federal and state statute. To obtain certification you must be a US citizen. Are you a US citizen?

• Yes
• No

08

How did you hear about our job opening? If a current Cary employee referred you, please list their name here.

Required Question

Employer Town of Cary

Address 316 N. Academy Street, Human Resources

Cary, North Carolina, 27513

Phone 919-469-4070

Website http://www.carync.gov