Emergency Department Patient Access Supervisor

Position Details

Department: PCH-MAIN | ED Registration

Location: Phoenix

Shift: Mon-Fri, Sat, Sun, (Days Vary), Evenings, 2pm-10:30pm

Category: Patient Access

Posting #: 1074271

Employee Type: Full-Time

Position Summary

The Supervisor, ED Patient Access works under the direction of the Manager and is responsible for the oversight of 24/7 activities of the Emergency Department Registration function. This position maintains appropriate staffing levels based on historical volume analysis and clinical needs, monitors daily productivity and registration quality, reallocates duties, as needed, to assure timely completion of registrations and admissions, and works with the clinical ED staff and leadership to ensure smooth patient flow and throughput.

Position Duties

• Oversees daily operations of ED Patient Access.
• Reconciles cash collected on a daily basis with any discrepancies investigated and resolved within 24 hours and reports to the Manager and Director; monitors collections of staff and ensures all registrars are attempting to collect out-of-pocket amounts due at the time of service; and works with financial counseling, vendor and government liaisons to assist all self-pay patients in obtaining coverage and/or securing payment, payment arrangements, or financial assistance.
• Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis.

Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI''s.

• Ensures that staff provide appropriate documentation of registration related activities in the system; and reviews data prior to submission of government agencies to ensure accuracy.

• Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.

• Contributes to team efforts and uses appropriate conflict management skills proactively to resolve interdepartmental and interdepartmental grievances/concerns.

• Evaluates staff performance and makes recommendations for promotions and disciplinary action.

• Provides fiscal management by developing and recommending department operating budget as instructed and ensures compliance. Evaluates and justifies equipment and supply needs.

• Facilitates and organizes regular staff meetings for the purpose of communicating new policies, procedures, equipment, and unit and organizational concerns.

• Supervises Patient Access staff in the Emergency Department.

• Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.

• Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.

• Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.

• Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.

• Seeks continuous opportunities for growth and improvement.

• Identifies opportunities for departmental process improvements.

• Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.

• Performs miscellaneous job related duties as requested.