Emergency Services Operations Manager

Position Goals The Emergency Services Operations Manager assists the Director of Nursing in the delivery of nursing and clinical services in the facility. Position Responsibilities The Emergency Services Operations Manager at Patients ER & Hospital will be responsible for: 1. Provides overall leadership and operational oversight of the Emergency Department at the Dayton location, ensuring efficient daily operations and high-quality patient care. 2. Oversees the day-to-day operations of the Emergency Department Dayton location, providing on-site operational leadership for all departments (nursing, registration, laboratory, radiology, ER techs, and support staff) while collaborating with and reporting to hospital-based department managers for discipline-specific standards, staffing, performance alignment, and regulatory compliance to ensure consistency with system standards and policies. 3. Oversee all emergency room employees at the Dayton location, including nursing, clinical, and support staff, ensuring appropriate supervision, accountability, and performance management. 4. Ensure emergency room operations comply with all federal, state, and regulatory requirements, including EMTALA and hospital policies and procedures. 5. Coordinates daily Emergency Room staffing, patient flow, and throughput to ensure timely care, appropriate resource utilization, and safe patient outcomes. 6. Serves as the primary point of contact for Emergency Department operations at the Dayton location, collaborating with administration, physicians, and ancillary departments. 7. Monitors Emergency Room metrics to include but not limited to wait times, patient volume, census trends, and acuity to identify opportunities for operational improvement. 8. Responds to and manages operational issues, staff concerns, patient complaints, and escalated situations within the Emergency Department. 9. Ensures appropriate orientation, training, and ongoing competency validation for all Emergency Room staff at the Dayton location. 10. Leads and supports Emergency Department staff during high-volume periods, emergencies, disasters, or critical incidents to maintain safe operations. 11. Oversees compliance with Emergency Department documentation standards and workflow processes 12. Collaborates with hospital leadership to implement process improvements, performance initiatives, and operational changes specific to the Emergency Department. 13. Assists with monitoring and managing Emergency Department supplies, equipment, and resources to support daily operations and budgetary standards. 14. Promotes a culture of accountability, teamwork, professionalism, and customer service within the Emergency Department at the Dayton location. 15. Responds to and manages Emergency Room-related patient complaints, grievances, and service recovery efforts in collaboration with leadership. 16. Assists with the development, maintaining, and implementation of nursing policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations 17. Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation. 18. Participates in daily or weekly management team meetings to discuss patient status, census changes, personnel, or patient complaints or concerns. 19. Assists with evaluating the work performance of all personnel, assists in the determination of wage increases, and implements discipline according to operational policies. 20. Collaborates with staff, physicians, and consultants to improve the quality of services and to resolve identified problems. 21. Coordinate all department schedules to ensure they meet staffing needs and budgetary standards. Full-fill open shifts as needed when other staff are not available. 22. Participates in the recruitment and selection of all personnel and assures sufficient staff are hired. 23. Assists with development and delivery of in-service education to equip nursing and clinical staff with sufficient knowledge and skills to provide compassionate, quality care and respect for resident rights. 24. Proactively assists to develop positive employee relations, incentives, and recognition programs. Promote teamwork, mutual respect, and effective communication. 25. Performs rounds to observe care and the needs of the staff and patients. 26. Assists with monitoring staff for compliance with state mandates and facility policies. Proactively assists with development of procedures and incentives to promote workplace safety and safe work practices. 27. Supports the infection control program, including surveillance reports and implementation of corrective actions. 28. Assists with review of infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections. 29. Assists on-going QA activities for clinical services to monitor compliance with standards and regulatory requirements through rounds, interviews, and record reviews. Assists with summary of findings for the Quality Assurance committee. 30. Participates in budget development for the department, and for medical, nursing, and central supplies. 31. Assists to prepare staff for inspection surveys, instructing staff on matters of conduct and disclosure, being interviewed by inspectors, immediate corrections of problems noted by surveyors, etc. Reviews and reinforces important standards previously cited. 32. Participates in the preparation of the Plan of Correction response to an inspection survey and implements any follow-up QA required for any nursing allegations. 33. Promotes customer service and hospitality and responds to and adequately resolves complaints or concerns from patients or families about nursing services. 34. Monitors facility incidents and complaints daily to identify those defined as unusual occurrences by State policy and promptly report such occurrences to Administrator/Executive Director for appropriate action. 35. Promotes compliance with accident prevention procedures, safety rules, and safe work practices to prevent employee injury and illness and control workers compensation costs. 36. Other duties as assigned. Position Requirements The requirements for employment with Patients ER & Hospital are: 1. 4 years minimum Registered Nurse experience in an emergency room setting, experience in nursing management position preferred. 2. Successful completion of clinical orientation with proven capabilities in skill, knowledge base and vision of Patients Emergency Room and Hospital 3. Current Texas licensure with the State Board of nurse Examiners. License must be in good standing. 4. Credentials BLS, ACLS, PALS, NIH Stroke Scale certification 5. Maintains skill level by continuing education, collaborative training with co-workers and physicians and annual skills check offs. 6. Knowledge of current federal and state laws and regulations that apply to the practice of nursing in a hospital setting. 7. Has strong organizational and time management skills and the ability to prioritize responsibilities. 8. Ability to make presentations before top management, public groups, and staff. 9. Ability to define problems, collect data, establish facts, and draw valid conclusions. 10. Ability to read, analyze, and interpret journals, financial reports, and legal documents. 11. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Physical Demands Standing, walking, sitting, and twisting Using arm, leg and back muscles for extended periods Lifting and Carrying up to 50 pounds Capable of lifting up to 50 lbs., with assistance Pushing and pulling Working with hazardous chemicals Climbing (ascending and descending) Potential for cuts or bruises Bending/ Stooping Working near radiation sources Potential exposure to communicable disease