Benefits:- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Employee discounts
JOB DESCRIPTION / MARION, ILLINOIS Build confidence. Develop talent. Elevate the guest experience. ThrillHouse is seeking an organized, engaging Employee Development Manager to help our people succeed. This role creates consistent learning experiences, prepares new employees for their responsibilities, and supports ongoing development across venue teams.
Position Summary
Design, implement, and oversee training programs that support ThrillHouse operations and guest service standards. Partner with department managers and Human Resources to identify training needs, coordinate onboarding, and provide practical coaching that builds employee confidence and improves performance.
Key Responsibilities
• Design and maintain training programs for all ThrillHouse departments, tailored to each team’s responsibilities.
• Coordinate new employee onboarding and ensure consistent, high-quality training across teams.
• Develop training guides, checklists, presentations, and job aids that reflect approved procedures.
• Lead engaging individual and group training through demonstrations, hands-on practice, and coaching.
• Train employees on guest service, professional communication, teamwork, and service recovery.
• Coordinate role-specific instruction with department managers and designated trainers.
• Reinforce approved safety procedures, emergency protocols, and required training with appropriate leaders.
• Observe employee performance and gather manager feedback to identify coaching and development needs.
• Collaborate with department managers and Human Resources to align training with business goals.
• Maintain training schedules and accurate records of attendance, completion, and skill assessments.
• Track training metrics, gather feedback, and report program effectiveness to senior leadership.
• Update materials as procedures change and support a positive culture of service, accountability, and growth.
Qualifications
Experience in employee training, onboarding, hospitality, customer service, or team leadership preferred. Strong presentation, communication, organization, and coaching skills. Ability to explain procedures clearly, adapt instruction to different learning needs, and provide constructive feedback. Comfortable using email, spreadsheets, presentation tools, and training systems. Maintain discretion with employee information.
Schedule and Work Environment
Flexible availability, including evenings, weekends, and occasional holidays to support employee schedules and event operations. Work includes office tasks, classroom-style instruction, and hands-on training throughout the venue, with periods of standing and walking. Essential functions may be performed with or without reasonable accommodation.
What Success Looks Like
New employees feel prepared and supported. Training is consistent, practical, and documented. Managers see stronger skills and follow-through, and guests receive welcoming, knowledgeable service across ThrillHouse.