Employee Health Programs Assistant (HRCA2)

Employee Health Programs Assistant (HRCA2)

Salary

$48,048.00 - $64,512.00 Annually

Location

Thurston County - Lacey, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

26DOT-HQ-04579

Department

Dept. of Transportation

Division

Headquarters

Opening Date

09/15/2026

Closing Date

9/22/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT Office of Human Resources and Safety is seeking a Human Resource Consultant Assistant 2 (HRCA2) to serve as the Employee Health Programs Assistant. In this role, you will provide technical and paraprofessional human resource support within the Employee Health Programs (EHP) Unit, with a primary focus on assisting with our on-the-job injury claim programs consisting of Worker's Compensation and Maritime (Maintenance and Cure) claims. This position will independently process medical bills, coordinate with employees, medical providers, vendors, and agency partners, prepare program data and reports, support Stay-at-Work reimbursement activities, maintain confidential claim records, and provide administrative backup to the Maritime Claims Administrator. Through accurate and timely service, consistent application of established processes, and respectful communication, this position supports employees recovering from work-related injuries and contributes to WSDOT's commitment to safety, workforce support, reliable service, and resilient operations.

What to Expect

Among the varied range of responsibilities held within this role, the Employee Health Programs Assistantwill:

• Interpret and explain HR related rules, policies, procedures, regulations, and collective bargaining agreements (CBA) provisions related to on-the-job injury claims; research and refer any questions that involve complex, new or disputed interpretations.
• Explain established maintenance and cure processes for maritime claims including required documentation and approved benefit information.
• Respond to routine maritime claim inquiries; document the response in the appropriate location.
• Compile, review, organize, and provide responsive claim documentation.
• Provide new claimants with claim-related information and documents.
• Provide factual information, authenticate records, or participate as a fact witness in depositions, hearings, or trials.
• Monitor the maritime claims inbox as assigned by Maritime Claims Administrator and respond to routine questions and issues.
• Review, process, and reconcile pre-approved medical invoices; respond to vendor inquiries regarding invoice and claim status; provide accurate information.
• Review and provide third-party provided Explanation of Review (EOR) and associated documentation to vendors per established procedures.
• Provide L&I Workers' Compensation Claims Support.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Judgment and Escalation: Ability to apply sound judgment to distinguish routine matters from those requiring escalation to management, HR, or legal resources.
• Organization and Prioritization: Ability to work independently, manage competing priorities, and maintain strict timelines.
• Communication and Interpersonal Skills: Ability to explain complex or sensitive information clearly and professionally to employees, claimants, medical providers, vendors, and agency staff.
• Confidentiality and Discretion: Ability to exercise discretion and maintain confidentiality when handling sensitive employee information, medical documentation, claims matters, and stressful or emotionally difficult situations.
• Microsoft Office: Ability to effectively use Microsoft Office products, including Outlook, Teams, Excel, and Word.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate/have:

• Workers' Compensation and Maritime Claims: Demonstrated knowledge of Workers' Compensation and/or Maritime Claims programs and processes.
• HR Policies and CBA Provisions: Demonstrated skill in applying established HR policies, procedures, and CBA provisions to individual employee circumstances.
• Medical Documentation: Ability to accurately read and interpret medical documents, including Health Insurance Claim Forms and after-visit Chart Notes.
• Claims Assessment: Ability to assess employee claims and supporting documentation for completeness and accuracy and determine appropriate next steps.
• Benefits and Policy Communication: Proficiency in explaining complex employee benefits, policies, and procedures in clear and understandable terms.
• Benefits and Claims Administration: Knowledge of employee benefits, workers' compensation, and employee injury and claims administration.
• Fiscal Processes and Systems: Experience with fiscal processes and fiscal software programs, such as WSDOT's TRAINS 4.0 and PCMS.
• Medical Billing and Payment Processes: Experience with medical billing documents, claim-payment procedures, third-party bill review, and payment reconciliation.
• Medical Provider and Insurance Coordination: Experience working with or for medical providers, health insurance companies, and/or related businesses.
• Policy and Guidance Interpretation: Proficiency in researching and interpreting policies, procedures, benefit provisions, and other applicable guidance to provide accurate information and resolve routine employee and claims-related questions.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-04579 in the subject line.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Please briefly describe your most recent role in providing support and/or consultation on complex or sensitive employee matters. Include the location and title of position in addition to duties performed. If you do not have this experience, please enter N/A.

02

Judgment and Escalation: Please select the option that best describes your experience applying judgment to determine when an employee or claims-related matter should be handled independently and when it should be escalated to management, HR, or legal resources.

• Independently assess complex or sensitive matters, determine appropriate action, and identify when escalation to management, HR, or legal resources is necessary.
• Assess routine and moderately complex matters, resolve issues within established guidelines, and recognize when escalation is appropriate.
• Handle routine matters using established procedures and seek guidance when an issue falls outside those procedures.
• Limited experience distinguishing matters that can be resolved independently from those requiring escalation.
• No experience.

03

Confidentiality and Discretion: Please select the option that best describes your experience handling confidential or sensitive information.

• Independently handle highly sensitive employee, medical, and claims information, consistently exercising discretion and protecting confidentiality in stressful or emotionally difficult situations.
• Handle confidential employee, medical, or claims information in accordance with established confidentiality requirements and procedures.
• Handle sensitive information using established procedures and seek guidance when confidentiality concerns arise.
• Limited experience handling confidential or sensitive information.
• No experience.

04

Which one of the following best describes your highest level of Microsoft Word skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)]

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Create, save, preview and print a basic document; edit selected text; change font appearance; highlight text; format paragraphs with tabs, borders, shading and styles; page setup, use auto correct
• INTERMEDIATE: Insert graphic objects and visual effects to a document; add tables to a document or convert tables to text; add watermarks, borders, headers and footers; use the word look up (thesaurus, dictionary); customize tables and charts; modify pictures in document; create customized graphic elements; use templates
• ADVANCED: Insert content using quick parts; control text flow; perform mail merge function; uses macros for tasks; insert cover pages and table of contents; track changes and comments; insert bookmarks, footnotes and endnotes; add hyperlinks; cross-references and citations; link documents to excel worksheets; send document to PowerPoint; merge documents; redaction function; hide text; add digital signature, restrict access and use passwords; create, protect and automate forms
• EXPERT: Able to use and train others in all Word functions listed above

05

Microsoft Office Products Experience: Please briefly describe your experience working with Microsoft Office Products and provide an assessment of your level of experience with Microsoft Excel and provide an example. If you do not have this experience, please enter N/A.

06

Workers' Compensation and Maritime Claims: Please select the option that best describes your knowledge of Workers' Compensation and/or Maritime Claims programs and processes.

• Extensive knowledge of Workers' Compensation and/or Maritime Claims programs and processes and their application to complex claims matters.
• Working knowledge of Workers' Compensation and/or Maritime Claims programs and processes sufficient to support claims-related activities.
• Familiarity with Workers' Compensation and/or Maritime Claims terminology and basic processes.
• No experience or knowledge in this area.

07

HR Policies and CBA Provisions: Please select the option that best describes your experience applying HR policies, procedures, and CBA provisions to individual employee circumstances.

• Independently interpret and apply complex HR policies, procedures, and CBA provisions to individual employee circumstances and determine appropriate actions.
• Apply established HR policies, procedures, and CBA provisions to individual employee circumstances and identify when additional guidance is needed.
• Use established HR policies, procedures, and CBA provisions to address routine employee matters with guidance as needed.
• No experience applying HR policies, procedures, or CBA provisions.

08

Medical Documentation: Please select the option that best describes your experience reading and interpreting medical documents, including Health Insurance Claim Forms and after-visit Chart Notes.

• Independently review and interpret complex medical documentation, including Health Insurance Claim Forms and after-visit Chart Notes, to support claims or employee-related determinations.
• Review and interpret medical documentation, including Health Insurance Claim Forms and after-visit Chart Notes, to identify relevant information.
• Review medical documentation using established procedures and identify basic information relevant to claims or employee matters.
• No experience reading or interpreting medical documentation.

09

Claims Assessment: Please select the option that best describes your experience assessing employee claims and supporting documentation.

• Independently assess complex claims and supporting documentation for completeness and accuracy, identify issues, and determine appropriate next steps.
• Assess claims and supporting documentation for completeness and accuracy and determine appropriate next steps using established guidelines.
• Review claims documentation for completeness and accuracy and identify missing or inconsistent information.
• No experience assessing employee claims or supporting documentation.

10

Benefits and Policy Communication: Please select the option that best describes your experience explaining employee benefits, policies, and procedures.

• Independently explain complex benefits, policies, and procedures and respond to questions involving individual employee circumstances.
• Explain benefits, policies, and procedures clearly and accurately using established guidance and resources.
• Provide basic information about benefits, policies, and procedures and refer complex questions to appropriate resources.
• No experience explaining employee benefits, policies, or procedures.

11

Fiscal Processes and Systems: Please briefly describe your experience using fiscal software, including the systems you used and the tasks you performed. If you do not have this experience, please enter N/A.

12

Medical Billing and Payment Processes: Please select the option that best describes your experience with medical billing documents, claim-payment procedures, third-party bill review, and payment reconciliation.

• Independently review complex medical billing documentation, perform third-party bill review, apply claim-payment procedures, and reconcile payments.
• Review medical billing documents, apply established claim-payment procedures, and support third-party bill review and payment reconciliation.
• Familiarity with medical billing documents or claim-payment procedures.
• No experience with medical billing or claim-payment processes.

13

Medical Provider and Insurance Coordination: Please select the option that best describes your experience working with medical providers, health insurance companies, and/or related businesses.

• Independently coordinate complex matters with medical providers, health insurance companies, and related businesses to resolve issues and obtain required information.
• Regularly communicate and coordinate with medical providers, health insurance companies, and/or related businesses regarding routine matters.
• Interact with medical providers, health insurance companies, and/or related businesses using established procedures.
• No experience working with medical providers, health insurance companies, or related businesses.

14

Policy and Guidance Interpretation: Please select the option that best describes your experience researching and interpreting policies, procedures, benefit provisions, and other applicable guidance.

• Independently research and interpret complex policies, procedures, benefit provisions, and applicable guidance to provide accurate information and resolve routine and complex questions.
• Research and interpret policies, procedures, benefit provisions, and applicable guidance to provide accurate information and resolve routine questions.
• Use established policies, procedures, and guidance to answer routine questions and identify when additional research or assistance is needed.
• No experience researching or interpreting policies, procedures, benefit provisions, or related guidance.

15

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

16

If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided:

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov