The Employee Housing Coordinator plays a dynamic role in assisting the housing office with general office support and property management operations. The coordinator serves as the main point of contact for residents, housing needs, and ensures that company-provided housing is safe, clean, compliant, and properly maintained. This is a full-time position with hours between 5:00 p.m. and 1:00a.m.
Duties and Responsibilities:
- Provide general Housing Office support including but not limited to check-ins, check-outs, room inspections, move-out inspections, maintenance requests, coordinate room cleanings, resident needs, resident lost and found, general phone and email support, and prospective and current tenant inquiries.
- Manage and maintain department paperwork, spreadsheets and data to ensure accuracy, consistency, and timely updates.
- Provide support to residents and escalate concerns to Housing Manager as needed.
- Participate in cross-functional collaboration with the Human Resources department to ensure resident satisfaction.
- Partner with internal maintenance, engineering, or external vendors to track and resolve work orders, repairs, and pest control as needed.
- Support Employee Housing events.
- Monitor and update bulletin board communications, ensuring notices are accurate, current, and posted in a timely manner.
- Plan, organize, evaluate, and implement housing policies.
- Serve as a point of contact during resident emergencies, ensuring timely communication and response with Security, management, and emergency personnel.
- Reports all issues to the Housing Manager daily.
- Review fire alarm soundings in each building, inspect location, report issues to security and manager.
- Manage key inventory and documentation, including key issuance, lost key reports, and resident lockout assistance.
- Additional duties as assigned.
Qualifications:
- High School Diploma or equivalent experience.
- Previous experience in hospitality or property management.
- Security experience is a plus.
- Must be able to read, write, and communicate effectively in English.
- Proficiency with Microsoft Office and related computer systems.
- Ability to work independently with minimal supervision.
- Valid U.S. Driver’s License.
- Flexibility to work nights, weekends, and holidays.
- Interest in employee culture, housing, or human resources.
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
- Must be able to lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.
- Spanish language a plus but not required.