Employee Relations Representative

Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories. Founded in 1906, Bobrick pioneered the world’s first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries.

• Serve as an initial HR contact for employees regarding routine questions related to policies, benefits, PTO, timekeeping, payroll, attendance, and other HR programs.
• Respond to employee inquiries regarding benefits enrollment, qualifying life events, employee status changes, and HR programs.
• Assist employees with UKG access, navigation, password resets, time-off balances, and other routine HCM questions.
• Maintain strict confidentiality and professionalism when handling employee and HR information.

• Prepare required documentation for new hires and terminating employees.
• Coordinate new-hire HR and benefits orientation, including enrollment requirements and deadlines.
• Follow up with new employees to ensure timely completion of benefit elections.
• Process and maintain employee changes in UKG, including new hires, terminations, transfers, promotions, compensation changes, benefit changes, and other status changes.
• Issue new and replacement identification/security badges and maintain badge supplies.

• Provide employees with information and guidance regarding benefit programs, including insurance plans and the 401(k).
• Support leave-of-absence administration by providing required information, tracking documentation and deadlines, maintaining records, and coordinating with the Employee Relations Manager/Supervisor and communication with employees.
• Review and reconcile benefit invoices, resolve discrepancies, process adjustments, and conduct periodic audits to ensure alignment with enrollment records.

• Support the Employee Relations Manager/Supervisor with employee relations matters, including initial information gathering, documentation, meeting coordination, and recordkeeping.
• Escalate complex, sensitive, or higher-risk employee matters appropriately.
• Assist with preparation and administration of corrective counseling and related documentation.
• Administer the non-exempt performance review process, including review schedules, manager notifications, status-change documentation, completion tracking, and overdue follow-up.

• Enter, review, approve, and maintain accurate employee information within the HCM system.
• Prepare and maintain monthly HR reports, including headcount, employee data, time and attendance, and recurring workforce metrics.
• Review HR information for accuracy, identify discrepancies, and support HR audits, recordkeeping, and compliance activities.

• Administer the Job Opportunity Program, including preparing and posting internal opportunities, coordinating communications, and scheduling informational meetings.
• Partner with Talent Acquisition to support recruiting and hiring activities, including interview coordination, pre-employment activities, internal postings and related recruiting initiatives.

• Support Workers' Compensation administration, including reporting new claims, updating claims, maintaining documentation, and coordinating with the Employee Relations Manager/Supervisor.
• Administer the Safety Shoe Program.
• Coordinate employee safety glasses.

• Coordinate Company-sponsored employee recognition and support arrangements, including flowers for bereavement, illness, births, and other appropriate occasions.
• Plan and coordinate employee engagement activities and Company-sponsored events, including the annual Company Picnic and Benefits Fair.
• Coordinate event logistics, vendors, scheduling, employee communications, and related administrative activities.

• Medical/Dental/Vision
• 401(k) Retirement Plan
• Year-end Bonuses
• Life and AD&D
• Long- and Short-Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off for vacation, sick and personal days
• Parental Leave
• Educational Assistance Program
• Employee Assistance Program
• Pet Insurance

• Legacy & Leadership – 100+ years as a global washroom solutions leader
• Purpose-Driven Impact – Products that improve hygiene, accessibility, and sustainability worldwide.
• Growth Opportunities – Training, mentorship, and career advancement.
• Inclusive Culture – Collaborative, respectful, and diverse workplace.
• Sustainability Commitment – Supporting green building and environmental stewardship.
• Global Stability – Privately held, established brand with global presence.